VP of Operations Atlanta

Location: Atlanta, US

PURPOSE OF YOUR WORK

At Crumbl Cookies we make a difference in people’s lives by serving our Directors, Teams, and Guests. As a member of our field operations team, you will be responsible for playing a key role in leading assigned restaurants and upper-management teams to achieve success across guest metrics, sales and profitability. Additionally, you will be empowered to act as a culture creator to ensure we are providing an environment for our restaurant employees to thrive, learn and grow with the company. We value the time and effort put into creating workplace atmosphere’s, that foster sharing life with our people, that can last for a season or a lifetime.

HOW YOU MAKE A DIFFERENCE EVERY DAY

• Works alongside the restaurant leaders to develop plans for controlling all aspects of P&Ls and provides guidance on troubleshooting restaurant level issues
• Sets district budget goals monthly and meets regularly with their team to discuss current budget trends, communicating any variances to Company Operations Director
• Develops and coaches leaders on running effective shifts, coaching and developing their employees and creating engagement within the restaurant and market
• Ensures that company standards for product quality and product safety are consistently met
• Reviews Guest feedback metrics and works with leaders to increase Guest satisfaction levels by empowering them to resolve concerns as they arise as well as coach leaders on being proactive
• Plans ahead with leaders to proactively identify, evaluate and respond appropriately to labor efficiency problems, cash/security issues, and health and food safety inspections
• Accountable for creating a culture of employee engagement, learning & development as well as providing constructive feedback
• Oversees and inspects the execution of restaurant cleaning plans, maintenance

YOU'VE GOT THIS?

• High school diploma or general education degree (GED) required; college degree preferred
• Food Safety Certified; ServSafe Manager preferred
• Valid Driver’s License
• Previous District/Regional Manager/Multi-Unit Operator experience required
• At least two years of General Manager Experience with direct, one unit P&L accountability 
• Strong ability to lead and engage teams, with a servant leadership mindset
• Highly effective verbal and written communication skills
• High energy with a positive, customer-centric attitude
• Commitment to our core values of integrity, service, excellence, and courage to be bold and grow
• Demonstrates ability to thrive in a fast-paced, fluid environment
• Ability to proactively develop creative solutions
• QSR Experience preferred
• Baked goods Experience preferred

We have the best retail cookies in the world! Crumbl is more than just a job, it's an opportunity and lifestyle. In addition to working directly for an independent Franchisor and leadership team, you will gain life experience that goes far beyond just serving a scrumptious product in a friendly environment. Crumbl is a great opportunity for people of all ages and backgrounds, and we’re looking forward to building an amazing team that loves what they do. 

Weekly hours will range from 40-65 hours per week options, with flexible scheduling, dependent on store performance.

If this sounds like your type of place then shoot us a message so we can chat more!

Job Type: Full-time

Pay: $68,000.00 - $75,000.00 per year PLUS BONUS opportunities.

We are looking forward to connecting with you!

We have the best retail cookies in the world! Crumbl is more than just a job, it's an opportunity. In addition to working directly for an independent Franchisor and leadership team, you will gain life experience that goes far beyond just serving a scrumptious product in a friendly environment. Crumbl is a great opportunity for people of all ages and backgrounds, and we’re looking forward to building an amazing team that loves what they do.