147 Customer Success Manager Jobs in Boston, MA
CRUNCHTIME is Hiring a Customer Success Manager Near Boston, MA
About The RoleOur customers have complex operations distributed across time zones and geographies, often trying to manage it all on paper and in spreadsheets. We have created a suite of back-of-house platforms, serving as the source of truth for work happening across the organization, which chain operators use to align everyone from headquarters to the field to the stores. Our end goal is to improve the way work gets done in the field to ensure that every location operates like your best location.
We are a group of cooperative, fun, and caring contributors who like to laugh and provide each other with the support, tools, and know-how to succeed with our customers and our team. While we each work with our own group of customers, we collaborate, strategize, and help wherever needed.
What you'll do as a Customer Success Manager
- Drive successful adoption and retention of all Crunchtime products within your portfolio of customers.
- Become an expert on the value of Crunchtime platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges.
- Using a consultative approach, help customers optimize product value by teaching them how to leverage new or unused features.
- Manage the ongoing customer relationship to encourage growth, expansion, and loyalty.
- Identify new opportunities to expand Crunchtime to support additional work processes or departments within the customer's business.
- Track and close renewal business.
- Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements.
- "Prime the pump" for customer case studies, quotes, and testimonials by identifying advocates and sharing great stories with our Marketing team.
- An excellent 'explainer.'
- You are organized and process-oriented and enjoy uncovering opportunities to improve efficiency for yourself, your customers, and your team.
- You are focused, action-oriented, and always anticipating next steps: a natural project manager. You can create urgency without being annoying.
- You concentrate your efforts on the most important priorities, moving quickly through issues, and driving for completion. You know how to find the optimal balance between speed, accuracy, and quality in the work you deliver.
- You have a polished, professional, and articulate communication & presentation style, but you're not a robot. Your personality shines through!
- You listen well, ask the right questions, and know when more information is needed.
- You are honest and empathetic. You see the world through the customer's eyes.
- You enjoy teaching others, be it a customer or a colleague.
- You are creative and resourceful and can adapt to rapidly changing priorities in a fast-paced environment. You are comfortable making a judgment call in an ambiguous or novel situation.
- Successful track record collaborating cross-functionally across internal teams (Sales, Support, Product, Engineering, Marketing, Finance) to solve customer problems
- Bachelor's Degree
- 2-4 years experience in Customer Success or Account Management supporting a B2B SaaS product
- Experience managing restaurant operations.
- Experience with Salesforce, Catalyst, Google Apps
- Experience working with a distributed team
- Experience supporting restaurant, convenience store, or grocery industry verticals
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Unlimited PTO
- Paid company holidays
- Team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA & HSA options)
- 401k
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Job Summary
Full Time
Wholesale
$103k-146k (estimate)
06/19/2022
07/10/2024
crunchtime.com
ESCANABA, MI
50 - 100
1995
RANDY WILES
$10M - $50M
Wholesale
Related Companies
About CRUNCHTIME
CrunchTime is the "best-of-breed" restaurant operations platform that unlocks your profit potential. Use us for sales forecasting, perpetual inventory management, automated team scheduling and labor law compliance, seamless e-procurement for your vendor supply chain, and much more.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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