Crye-Leike® Information Technology is seeking a full-time Level II Desktop Support Technician in Memphis, TN. This position requires candidate to be able to work independently with minimal supervision.

Duties

• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Installation of software on corporate machines.
• Responds to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs remedial actions to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Assists clients in connecting to corporate wired/wireless networks on personal devices.
• Maintains service records of work performed.
• Other duties as assigned.

Qualifications

• At least two years of hands-on experience with PC hardware/software troubleshooting.
• Experience with LAN/WAN troubleshooting (DNS/DHCP/Routing).
• Familiarity with Active Directory structure and Group Policy.
• A Certification preferred.
• Experience with ShoreTel/Mitel telecommunications systems a plus.
• Excellent customer service and communication skills (verbal and written).
• Ability to successfully multi-task and understand how to prioritize work.
• Applicants will be tested for proficiency.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer support: 1 year (Required)
• Software troubleshooting: 2 years (Required)
• Hardware troubleshooting: 2 years (Required)

License/Certification:

• A Certification (Preferred)

Ability to Relocate:

• Memphis, TN 38120: Relocate before starting work (Required)

Work Location: In person