Job Function/Description:

• Strong customer orientation and strong negotiating skills

• Background in import logistics, global import operations, and Customs Compliance.

• Develops and maintains operational plans to include all business requirements of customers

• Provides pricing for ocean/air/trucking freight with carriers, 3rd party logistics providers

• SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance

• Responsible for developing and enforcing standard operating procedures to comply with all local, state and federal regulations related to shipments and transportation

• Builds relationships with carriers, vendors, & internal team members, and helps resolve any freight problems that may arise.

• Review KPI for each business and performance regularly for customer satisfaction.

• Learn and follow company work hours, policies, procedures and rules governing professional staff behavior

• Perform ad-hoc reporting, as required

• Perform other job-related duties as required

Qualifications:

• Preferred 3 years of work experience in freight forwarding or logistics industry (Ocean / Air

Carrier) but not required

• Strong Excel spreadsheet and PowerPoint preparation skills

• Highly organized with ability to manage multiple projects, while paying close attention to detail

• Excellent analytical and problem solving skills

• Great interpersonal skills, with ability to communicate openly and effectively

• Works well under pressure and has a sense of urgency

• Strong work ethic Outlook, Microsoft Office application such as Excel/Power point/Word

• Bachelor’s Degree preferred

• Ability to travel up to 10 %