Description

The Amivero Team

Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved. 

Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people. 

As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.

Special Requirements

• US Citizenship Required to obtain Public Trust
• DHS Public Trust preferred
• Bachelor’s Degree 4 years of experience

The Gist…

Our Cloud Operations Analyst is responsible for providing operational technical support for a cloud-based, multi-vendor, multi-tenant data aggregation, analytics, and presentation solution. The Cloud Operations Analyst will primarily be responsible for monitoring, analyzing, and responding to solution performance issues and security incidents using established tools, escalating to engineering support as required.

What Your Day Might Include…

• Support the overall operations, maintenance, and health of the CDM integration layer and dashboard platform environment. The CDM dashboard provides its customers situational awareness of risks, based upon data gathered from security tools and sensors, providing hardware and software asset management, vulnerability management, configuration management, and privileged account and identity and access management for multiple Federal Government Agencies.
• Manage and oversee the performance and security monitoring tools, responding to alerts, triggers, and other warning conditions.
• Closely coordinate with Engineering to generate root cause analyses (RCAs), update tickets, and resolve problems and incidents within established performance SLAs.
• Follow established documented methods, practices, and standard operating procedures (SOPs) to deliver effective, efficient, and professional operations support.
• Participate on shift-transition calls to ensure all open tickets and tasks are properly managed and addressed.
• Create and update standard operating procedures (SOPs) for Operations and Maintenance (O&M) support.
• Maintain the confidentiality, integrity, and availability of data across physical and logical solution boundaries in multi-Agency environments.
• Coordinate with government engineering resources and OEMs to patch, upgrade or refresh tool and sensor software and hardware.
• Understand and monitor operations processes, including but not limited to Business Continuity Planning and Incident Response Planning.
• Follow effective controls, countermeasures, and processes to maintain a strong organizational and system security posture.
• Identify gaps and bottlenecks in the presentation and reporting of data within and to the dashboard, including issues related to performance, capacity, interoperability, scalability, and manageability.
• Maintain accountability and ownership of assigned issues and support tickets.

Requirements

You’ll Bring These Qualifications…

• US Citizenship Required to obtain Public Trust
• Bachelor Degree min of 4 years of experience, and a Bachelor's Degree, preferably in a technical discipline, e.g., computer science, data science, engineering, applied mathematics, or closely related field or equivalent on-the-job experience. In lieu of a degree, on the job experience may be substituted.
• Familiarity with and exposure to Elasticsearch and Kibana or other similar data aggregation and analytics platforms.
• Familiarity with automated monitoring tools such as Dynatrace, Azure Sentinel, Zabbix, Nagios, Datadog, etc.
• Familiarity with the Elasticsearch and preferably Elastic Cloud Enterprise (ECE) and Elastic Cloud on Kubernetes (ECK) platforms.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Understanding of containerized PaaS platforms such as Azure Kubernetes Service or Elastic Kubernetes Service as well as IaaS hosted platforms such as Docker and Podman.
• Ability to analyze issues with containerized workloads running on various platforms
• Proven ability to analyze complex problems, theorize root causes, and develop creative solutions.
• Knowledge of REST API authentication types and REST methods.
• Basic understanding of API calls
• Familiarity with the CI/CD processes and Infrastructure as Code
• Understanding of automation tools such as Terraform, Ansible, and CI/CD pipelines
• Experience with the Linux operating system.
• Proficient at queries, report writing and presenting findings.
• Manage escalation of complex technical support issues with Engineering and Development teams.

Desired Certifications

• Cloud platform certifications (AWS Practitioner / Sysops admin, Azure Fundamentals / Admin)
• Security certification such as Security

EOE/M/F/VET/DISABLED

All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.