Our client is an experienced freight broker providing a high level of customer service, superior technology, and full transparency. Family-owned, they utilize all modes of transportation to meet you and your customer’s needs. They take the time to learn how YOU do business, provide tailored solutions to your specific needs, offer full transparency along with 24/7 communication, and access to the best carriers for your freight. Their superior technology ensures complete visibility and robust reporting to simplify customer shipping processes.
Logistics Business Development RepresentativeOur client is hiring for a new Business Development Representative. This position leads a POD of 3 while handling all communication and relationships to the customer. The ideal candidate loves talking to people and proactively solving issues. They will also have the ability to multi-task and ensure that all procedures and tasks are completed by their team.
Job Type: Full-time
Responsibilities

• Outbound phone calls to solicit freight from shipper customers at the designated call intervals provided by supervisor.
• Trains, explains tasks, and assists in the solution of problems.
• Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
• Analyzes transactions, correct records and adjusts errors.
• Searches company records using our client’s TMS system (Revenova) and provides necessary information and or reports to customers and team members.
• Manages book of business and carrier representatives assigned to their POD.
• Traces the status of shipments and provides information back to shipper customers as needed.
• Resolves customer questions related to shipments, and takes orders as needed.
• Maintains liaison with other carrier representatives for order completion.
• Inputs shipment orders, email confirmations, price quotations, and similar data to customers, as required.
• Responds to customers' requests via telephone or email
• Has knowledge of services offered, pricing, delivery and transit times, various telemarketing skills, and similar data, as required.
• Provides relief to carrier representatives as needed.
• Assists in shippers' requests for quotes (RFQ) as needed.
• Performs other allied duties as assigned by supervisor.

Experience

• At least 2 - 5 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Experience in salesforce is a plus.

This position offers a competitive base salary.
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