Our client has accumulated nearly 20 years of experience in lean supply chain management, focusing on end-to-end supply chain integration in the whole process for manufacturing industry, upstream from raw material to finished product and downstream from the finished product to the terminal consumer. The deep integration in supply chain with the customers promotes the supply chain to become the real core competitiveness of the enterprise. They work closely with more than 3,000 3C component manufacturers and customers around the world to serve more than 1,000 well-known brand customers and become a leader in the industry with excellent experience in global supply chain management.
Sr. Business Development Representative - International LogisticsThe Sr. Business Development Representative - International Logistics role requires an individual to enhance the customer’s experience by providing best supply chain solutions, address customer’ objections/rejections, and project management skills. This requires the ability to expand customer value by increasing customer loyalty and improving key profitability metrics. Successful candidates are well versed in building relationships internally and externally, in influencing, and in managing change. Much of this individual’s success will be based on their ability to build deep and lasting relationships with clients and internal employees, and customer retention with improved metrics.
Job Type: Full-time/Work from home
Responsibilities

• Maintain complete and accurate records of customer information and sales activity within Salesforce CRM.
• Work as a trusted advisor to customers’ sales & operation teams based on completely understanding their business and using that knowledge to provide solutions and create competitive advantage.
• Stay abreast of competition and industry trends that may impact our client’s value proposition to the customer.
• Share relevant market trends and provide benchmarking information to customers in order to validate the customer’s competitive position.
• Maintain flexibility and adapt strategies with changing customer needs.
• Work with operation team to monitor inbound and outbound order processing lead time.
• Keep appropriate people across our client’s company informed of account activities using various forms of communication.
• Improve key areas of customer loyalty including business relationship development through joint planning and consistent communication of value.
• Analyze and communicate savings, cost avoidance, and potential cost/service tradeoff areas to the customer.
• Collaborate with customers in order to support and enhance our client’s position as a key area of differentiation in the customer’s business model and articulate this position with the customer’s management team.
• Identify opportunities to leverage our client’s full menu of services and recognize the correct approach to maximize their value to the customer and maintain a partnership.
• Identify and define continuous improvements that drive cost savings and productivity to the customer as well as improved efficiencies for our client.
• Plan & source necessary resources to efficiently manage overall business goals.
• Clearly define and communicate roles and responsibilities of the account management team to ensure satisfactory customer service & experience.
• Organize activities across multiple functional teams on behalf of the customer.
• Use internal network to exchange ideas and rally support for account management initiatives.

Experience:

• BA/BS degree required.
• 8 years of experience with Logistics and Supply Chain Management.
• Experience in account management required.
• Knowledge of freight operations required.
• Experience in using CRM (ex: Salesforce) a plus.
• Fluency in Mandarin Chinese both verbal and written is a plus.
• Able to demonstrate credibility and integrity to effectively command the respect and trust of key individuals within customer organizations and across the company.
• Strong aptitude for analytics and attention to detail.
• Proven ability to generate and implement creative & innovative solutions to problems/opportunities.
• Experience driving, organizing, and facilitating business reviews and other customer meetings.
• Strong client relationship process skills as demonstrated through a track record establishing clear expectations, setting objectives, and bringing multiple parties together to drive key initiatives for the account.

This position offers a competitive base salary.
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