3 Client Services Representative I Jobs in Cleveland, OH
CSA Group is Hiring a Client Services Representative I Near Cleveland, OH
Time TypeFull time
BUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job SummaryThe Client Services Representative Level I will be a primary contact for external customers, partners, regional offices, and the public concerning CSA Group services. This role will respond to incoming inquires (via telephone, fax, e-mail and web) pertaining to general and less complex inquiries, administrative inquiries (billing, credits, services available) The CSR Level 1 will be primarily focused on processing related tasks within the CSC. These tasks may pertain to creating new accounts stage, client record changes and agreement tasks. The CSR I will have a good understanding of the end-to-end processes within the organization to resolve customer issues and enhance service delivery.
Responsibilities
- Provides accurate information (verbally and/or written literature) to customers about CSA Group services (such as testing capabilities, office locations, certification programs etc) and the Certification process (such as information on applicable standards, application requirements, class numbers, quotes, requirements for payment, product sample requirements, shipping instructions, testing location and completion dates).
- Provides prompt and efficient customer service. Forwards all technical inquiries to the appropriate subject matter expert.
- Collects, records and forwards appropriate customer sales inquiry information.
- Where appropriate, provides quotes for potential/existing clients using pricing information provided.
- Provides status of projects to incoming inquiries from customers with the assistance of an on line tool and the Project Group Manager while maintaining customer satisfaction.
- Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting Certification.
- Verifies and processes customer change requests, and customer document updates and corrections, such as (corrections in name, address, additions and deletions of factories and classes, full cancellations of Master Contract) and finalizes Changes of Records.
- Processes and prepares a variety of reports (such as error and Z table reports).
- Responds to customer billing and credit inquires, may issue credits or debits as necessary with management approval.
- On a daily basis, manage phone queue calls and meet customer needs
- Post-Secondary Education or equivalent experience
- 6 months to 1 year of related Customer Service experience.
- Strong computer skills, MS Office (Excel, Outlook), Salesforce
- Strong phone contact handling skills
- Excellent oral and written communications
- Detailed and results oriented
- Some knowledge of engineering and technical terminology
- Problem solving skills and conflict resolution skills
Job Summary
Full Time
Business Services
$50k-66k (estimate)
06/24/2024
07/17/2024
ELLICOTT CITY, MD
200 - 500
2018
RICHARD TURNER
$50M - $200M
Business Services
Related Companies
The job skills required for Client Services Representative I include Client Service, Customer Service, Written Communication, Problem Solving, CSR, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative I positions, which can be used as a reference in future career path planning. As a Client Services Representative I, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative I. You can explore the career advancement for a Client Services Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
Providing the clients with product and service knowledge.
02/20/2022: Colorado Springs, CO
The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.
12/29/2021: Roanoke, VA
The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers.
01/13/2022: Santa Ana, CA
The Client Services Representative reflects the mission, vision, values of NM and adheres to the organization's Code of Ethics and Corporate Compliance Program. Complies with all relevant policies, procedures, guidelines, other regulatory and accreditatio
02/10/2022: Fresno, CA
Planning and making a schedule for the monthly meetings with the clients.
03/01/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
01/02/2022: Fargo, ND
Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
12/22/2021: Elkhart, IN
Review the job description for a Client Services Representative.
01/01/2022: Carson City, NV
The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.
12/30/2021: Santa Rosa, CA
The representative may be seated at a desk or workstation, or they may be on the phone with clients.
02/17/2022: Knoxville, TN
Step 3: View the best colleges and universities for Client Services Representative.
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