We are seeking a detail-oriented and highly organized Operations Administrator to join our team. The Operations Administrator will be responsible for managing schedules, coordinating meetings, and maintaining accurate records and databases for our operations department. They will play a critical role in ensuring the smooth functioning of day-to-day operations by handling incoming and outgoing correspondence, assisting with data integrity, and providing general administrative support to the operations team. The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. They will also have a proactive approach to problem-solving and be able to work collaboratively with team members to streamline processes and improve efficiency.

ESSENTIAL JOB FUNCTIONS

• Coordinate and oversee daily operations activities to ensure smooth and efficient workflow.

• Manage schedules, appointments, and meetings for the operations team.

• Assist in the development and implementation of operational policies and procedures.

• Maintain accurate records and documentation related to operations activities and databases.

• Handle inquiries and communications from internal and external stakeholders.

• Support the procurement process by liaising with vendors and managing data integrity.

• Monitor and analyze operational data to identify areas for improvement.

• Help streamline operational processes and improve efficiency where possible.

• Collaborate with other departments to streamline processes and enhance overall efficiency.

• Contribute to special projects and initiatives aimed at enhancing operational effectiveness.

• Assist in conducting research and gathering data for operational analysis.

• Aid in the preparation of reports and presentations for management meetings.

• Provide general administrative support to the Vice President of Operations and team members as needed.

• Inhance Operations processes for sales success.

• Liaison to all utilities for updates, creating ESIID’s, Permit issues.

• Work on any other requests that the VP of Operations from time to time may need.

WORK EXPERIENCE REQUIREMENTS

• Retail energy provider experience preferred (ERCOT and PJM Markets)

• Experience with complex processes and personnel management.

• Experience with EDGEonDemand.com CRM a plus.

OTHER SKILLS/ABILITIES

• Ability to multitask, as well as set priorities and meet deadlines.

• Excellent communication and interpersonal abilities.

• Committed to professional ethical standards and be a confident decision-maker.

• Strong organizational and multitasking skills with superior attention to detail.

• Ability to work effectively both independently and as part of a team.

• Proficiency in Microsoft Office and other relevant software applications.

• Problem-solving skills and a proactive approach to addressing challenges.

• Flexibility to adapt to changing priorities and deadlines.

• Positive attitude and willingness to learn and grow in the role.