This position is responsible for assisting in the management and operations of a residential property. Use leadership skills to drive revenue, maximize profits and ensure quality. As directed by the Community Manager, ensure effective management of assigned team to achieve financial results, resident satisfaction and positive employee relations.
• Assist in the management of the property in accordance with CSM policy and procedures as described in SOP manuals which include: Administration of leasing procedures to meet/exceed budget established for the property by meeting occupancy and rental rate goals.
• Prompt collection of rent and initiating Unlawful Detainer process when necessary.
• Ensure inspections of each unit during check-in and check-out, assuring that the owners’ assets are protected at all times and that appropriate deductions are taken from deposits.
• Support the Community Manager in implementing changes to operations based on property needs.
• In the absence of the Community Manager ensure that a responsible person is available for building emergencies at all times.
• Participate in community activities and other projects as assigned.
• Responsible for assisting in the management of department expenses and deposits to maximize profitability.
• Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follow CSM procurement guidelines and applies good business judgment.
• Provide support for administrative and accounting tasks as needed.
• Help manage and maintain company assets to stay within budget guidelines and prolong the life of company resources.
• Actively solicit business to achieve occupancy and rental goals of the property (45% closure rate on new leases and renewals or as directed).
• Ensure that prospective residents are reached through advertising and further markets the property by responding to phone inquires and property tours.
• Responsible for accurate preparation and administration of all leasing activities (i.e. – paperwork, applications, leases, etc.) and rental traffic reports.
• Assist resident management in the completion of market studies and online/local advertising.
• Ensure residents needs and concerns are responded to in a professional and timely manner.
• Maintain physical asset to provide a welcoming and pleasant environment for residents.
• Assist Community Manager in walking the property on a periodic basis.
• Work side by side with staff to train and model appropriate resident service standards.
• Assist in the training of employees as directed and ensures training records are maintained.
• Analyze quality issues, identifies training needs and ensures implementation to improve results.
• Utilize available resources and adhere to CSM training policies.
• Ensure CSM training requirements are met.
• Conduct routine inspections of operations to maintain standards per CSM, local, state and federal regulations including AWAIR program.
• Ensure a clean and safe work environment, and follow all CSM procedures for resident/employee incidents.
• Need to be available to assist in any natural/catastrophic disaster.
• Assist in the interviewing, hiring, coaching, and development of assigned employees as directed by the Community Manager.
• Work with Community Manager to motivate staff by setting goals, providing performance feedback as necessary, and rewarding/recognizing employees.
• Keep Community Manager informed of any performance or employee relations issues.
• Responsible for effective self/workload management.
• Demonstrate clear written and verbal communication skills.
• Promote collaboration and a positive, professional work environment.
• Adhere to CSM attendance policy and grooming/appearance/dress code standards.
• Attend all required meetings.
• Adhere to all CSM Standard Operating Procedures and Fair Housing laws.
Competencies/Skills Required: 2 years of relevant work experience required. Must be detail oriented, have the ability to communicate well with all levels within and outside the organization, possess strong computer skills and be able to problem-solve with employees and residents. Must be able to manage multiple priorities in a fast-paced environment. Current and valid driver’s license with safe driving record required.
Education: High school diploma or GED required. College degree or equivalent experience preferred.