This position is responsible for the overall management and operations of a residential property. Uses leadership skills to drive revenue, maximize profits and ensure quality. Effective management of the team to ensure achievement of overall financial results, resident satisfaction, positive employee relations, and property upkeep.
• Manage the assigned property in accordance with CSM policy and procedures as described in SOP manuals which include: Administration of leasing procedures to meet/exceed budget established for the property by meeting occupancy and rental rate goals.
• Prompt collection of rent and initiating Unlawful Detainer process when necessary.
• Ensure inspections of each unit during check-in and check-out, assuring that the owners’ assets are protected at all times and that appropriate deductions are taken from deposits.
• Develop and analyze market conditions, plans and manages all advertising and marketing efforts.
• Conduct daily property inspections.
• Work with Director of Operations to develop and implement changes to operations based on leasing objectives and resident comments.
• Ensure that a responsible person is available for building emergencies at all times.
• Responsible for management of property expenses to maximize profitability and meet required annual budget.
• Demonstrate effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follow CSM procurement guidelines and applies good business judgment.
• Responsible for the preparation and management of property budget and assigned administrative and/or accounting tasks, such as expense and revenue variance comments, monthly forecasting, and all other accounting tasks, as assigned.
• Administer property inventory lists for items such as tools, equipment, supplies, etc. Manage and maintain company assets to stay within budget guidelines, approve invoices and prolong the life of company property.
• Actively solicit business to achieve occupancy and rental goals of the property (45% closure rate on new leases and renewals or as directed).
• Assure that prospective residents are reached through advertising and further market the property by responding to phone inquires, internet leads, and property tours.
• Oversee the accurate preparation and administration of all leasing activities (i.e. – paperwork, applications, leases, etc.) and rental traffic reports.
• Direct the completion of market studies and internet/local advertising, as needed.
• Plan and participate in community activities, as well as, other projects as assigned.
• Accountable for high resident satisfaction scores by ensuring residents needs and concerns are responded to in a professional and timely manner.
• Maintain physical asset to provide a welcoming and pleasant environment for residents.
• Work side by side with staff to train and model appropriate resident service standards.
• Responsible for the training of employees and ensuring training records are maintained.
• Analyze quality issues, identify training needs and ensure implementation to improve results.
• Utilize available resources and adheres to CSM training policies.
• Ensure all CSM training requirements are met.
• Conduct routine inspections of exterior and interior community property/grounds and operations to maintain standards per CSM, local, state and federal regulations including AWAIR program.
• Need to be available on a 24-hour basis i.e. natural/catastrophic disaster.
• Ensure a clean and safe work environment, and follows all CSM procedures for resident/employee incidents.
• Responsible for interviewing, hiring, coaching, and development of all employees.
• Evaluate staff performance and takes appropriate corrective action as needed to hold employees accountable.
• Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Responsible for effective self/workload management.
• Demonstrate clear written and verbal communication skills.
• Promote collaboration and positive, professional work environment.
• Attend all required meetings.
• Adhere to all CSM Standard Operating Procedures, Fair Housing laws, grooming/appearance/ dress code standards.
Competencies/Skills Required: 2 years of residential management or related supervisory/management experience. Must be detail oriented, possess strong computer skills, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and residents. Must be able to manage multiple priorities in a fast-paced environment. Current and valid driver’s license with safe driving record required.
Education: High school diploma or GED required. College degree or equivalent experience preferred.