The Housekeeping Supervisor is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.

• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
• Respond in a timely manner to guest concerns or requests in a courteous and friendly manner focuses on service recovery when applicable.
• Work side by side with staff to train and model appropriate guest service standards.
• Assist with interviewing, hiring, coaching, and development of housekeeping associates.
• Evaluate staff performance and coach team to ensure standards are met.
• Work in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Ensure all required training for department employees is completed and training records are maintained.
• Analyze quality issues, identify training needs, suggest changes and ensure implementation to improve results.
  Utilize available resources and adhere to CSM training policies.
• Promote collaboration and a positive, professional work environment.
• Attend all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Responsible for assisting and supporting all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.
• Must have high attention to detail, good communication skills, leadership ability and excellent problem-solving skills.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem-solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadline
• Adhere to all CSM Standard Operating Procedures.
• Conduct routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.
• Assist in keeping all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensure a clean and safe work environment, and follow all CSM procedures for guest/employee incidents.
• Effectively assist in managing labor through proper scheduling, monitoring, and adjusting based on business needs.
• Follow CSM procurement guidelines and applies good business judgment.
• Ensure sufficient room inventory is available and cleaned to maximize revenue.
  Competencies/Skills Required: Prior housekeeping supervision experience preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
  Education: High school diploma or GED required.
  Physical Requirements: Ability to lift, push and pull up to 75 pounds throughout shift. Significant bending is required.

The hourly rate for this position’s minimum is $16.50 per hour, and the maximum is $19.00 per hour.