LOCATION: Jefferson City, Missouri (On-Site) Position (Full-Time)
Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations.
Job Responsibilities

• Participate as a member of the help desk, working directly with remote customers on software support issues.
• Investigate, gather information, and resolve issues for customers.
• Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
• Always maintain privacy of customer information and data security.
• Configure, install, train, and document products and services delivered to customers.
• Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
• Update help desk knowledgebase and user documentation as needed.
• Travel to bank sites for installations and training.
• Keep up to date with enhancements and issues to ensure proper information is being provided to customers.
• Maintain a positive, professional attitude toward customers and co-workers.
• Inform key management personnel of any customer or project concerns.
• Be a team player and assist in roles where you are needed.
• Self-motivation, initiative, and problem solving skills are crucial to excel.
• Dependability and accountability to ensure tasks and projects are completed timely and accurately.
• Ability to express ideas clearly in both written and oral communications.

Job Requirements

• Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
• Available to travel on an as needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.

Employees are rewarded with first rate compensation and benefits package that include:

• Paid vacation
• Paid holidays
• Paid sick/personal leave
• Basic life and long-term disability insurances
• Medical
• Dental
• Vision
• Voluntary life insurance
• 401 (k) company-match savings plan

SEND RESUME TO: psmith@cspiinc.com
Or Mail Resume To(CSPI) Computer Service Professionals, Inc.
Attention: Human Resources
805 W. Stadium Blvd.
Jefferson City, MO 65109