CTG is seeking to fill a Print Customer Support Representative opening for our client in Coppell, TX.

Location: Coppell, TX (onsite)

Duration: Ongoing contract

Work Hours: 10am - 7pm M-F to support customers in Pacific Time zone

Duties:

• Primary resource for advice for all document production needs of the Client including inquiry and escalation - includes digital print solutions as well as litho/web printing
• Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
• Promote the print services of the company - identify and develop digital document opportunities
• Print Job Management:
  • Price, co-ordinate and manage print projects as required
  • Interface with preferred suppliers, internal/external as required
• Manage the various process requirements such as:
  • Document production quote process
  • Proof exchange
  • Delivery date follow up
  • Ensure appropriate documentation is available for audit purposes
• System Administration:
  • Provide system administration support for the forms management solution implemented for the client

Skills:

• Ability to demonstrate excellent interpersonal skills
• Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
• Demonstrate ability to network with colleagues to share and deliver benchmark solutions
• Demonstrate ability to deliver to deadlines
• Demonstrate ability to function effectively at all levels of the business
• Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
• Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements
• Demonstrate ability to manage multiple tasks in fast paced environment
• Ability to demonstrate creativity & strong negotiation skills
• Ability to demonstrate organizational skills
• Experience in working autonomously.

Experience:

• Preferred (3) years of print industry experience Customer Service
• Preferred three (3) years in a customer relationship role
• Experience in print sales or price estimation and/or familiar with document production techniques
• Direct Mail Experience helpful
• Experience with print shop job scheduling
• Valid driver license
• Print procurement experience

Education:

• Minimum: High School Diploma or Equivalent
• Preferred: Associates Degree

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at 716-887-7376 or Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!