CTG is assisting a client in Kansas City, MO in staffing a Mailroom Associate for an ongoing contract.

Job Title: Mailroom Associate

Location: Kansas City, MO

Job Type: Hourly Consultant

Pay: $17/hr

Hours: 9 am to 6 pm, M-F

Candidate must be flexible, multitask, work independently and as a team. Candidate is willing to learn new task and be willing to assist in all areas of the account.

This role is at a law firm, candidates must be professional and have outstanding customer service experience.

ESSENTIAL FUNCTIONS:

• Operation of high-level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment. Includes packaging/posting Perform charge-back reporting for postage, air express, local delivery, and faxes
• Perform production mail labeling/mail merge
• Provide mailing address cleanup services (may include use of mail cleansing software)
• Coordinate automated and manual processes for finishing and mailing client materials
• Implement and maintain distribution and tracking systems
• Use of customized software to update/maintain mailing addresses
• Bar code address quality review
• Manage electronic input, packaging activities and posting fulfillment in high speed/high volume operations
• Recommend improvements to achieve cost savings and optimize workflow
• Focal contact for special/unique mailings and shipments
• Use of specialized equipment for material handling if required
• Receive, sort and process mail documents, packages, and supplies. Notify recipients Deliver and pick-up mail on scheduled runs
• Record & process accountable mail information, maintain logs
• Track, trace, and resolve mail problems with USPS, express and local delivery services
• Prepare mail and packages for external shipment and coordinate deliveries and pick-ups (may include USPS pickup/delivery)
• Perform quality checks on outbound mail Validate internal mail addresses
• Bar code address lookup
• Use common mail services including fax, air express, postal services
• Fill out shipping forms and/or enter electronically in shipping terminal per the job ticket Perform finishing work on documents to be mailed, such as folding and insertion
• Perform electronic mail distribution (open, mail prep, scan and distribute)
• Perform fulfillment functions, such as assembly, packaging, shipping and tracking of kitted materials
• Follow mailroom security procedures
• Barcode tracking or face scanning incoming mail and packages
• Perform logging, transmission, receipt and timely distribution of faxes
• Shipping and receiving using automated system to track and manage activity
• Monitor/order/replenish supplies inventory, mail and distribution activities
• Send and receive e-mail messages
• Arrange alternative courier or shipping services to meet customer requirements
• Fully operate, clean and maintain all shipping and mail equipment
• Contact service on mail and shipping equipment if need occurs

SKILLS:

• Able to lift and move up to 50 pounds
• Able to demonstrate ability to read, write and follow English instructions
• Able to demonstrate PC / Internet Skills Intermediate -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges -- Intermediate knowledge of MS Word or equivalent (insert images; create and manage tables and columns; edit headers/footers; create forms; create and manage multiple sections -- Intermediate knowledge of MS Excel or equivalent (navigate multiple worksheets within a workbook; create charts/graphs; use basic math functions; create basic formulae) -- Working knowledge of MS PowerPoint or equivalent (open and create basic presentations, open saved, print using different options) -- Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications ) -- Basic knowledge of network (e.g., how to add or delete a network printer) -- Basic knowledge of Digital Front Ends -- Functional knowledge of MAC when required by client.
• Determine output packaging per packaging standards (e.g. process for books, tabs, etc.)
• Ability to demonstrate use of mail equipment per training for example: -- Finishing equipment -- Inserters -- Postage meters -- Envelope printers -- Scales -- Pitney Bowes Mail Management systems -- FedEx shipping systems
• Able to demonstrate Customer service and communication skills
• Able to demonstrate ability to manage multiple tasks Able to demonstrate ability to perform duties with minimal supervision
• Able to demonstrate ability to perform data entry
• Able to demonstrate use of Production Mail Software
• Able to demonstrate ability to estimate and schedule mailing jobs, including operators, job path and time requirements
• Able to demonstrate ability to train and mentor other Mail client associates

EXPERIENCE: Customer Service and Mail preferred

EDUCATION: Minimum: High School diploma or equivalency

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the recruiter at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!