Description

POSITION SUMMARY

The Operator is responsible for regularly scheduled daily processing and general system operations, monitoring of switches and system activity, assisting other teams with questions or issues, answering calls and assisting clients, assisting in media retention and business continuity activities, receiving and processing data from external sources, and other tasks as the position requires.

ESSENTIAL JOB FUNCTIONS

1. Perform regular daily processing as specified on run sheets.
2. Monitor online subsystems and system messages.
3. Assist with clients and other teams with issues or questions.
4. Prepare shipments for credit unions and bill as needed.
5. Confirm EODBOD processing schedules for self-processors and EODBOD completions each day.
6. Maintain an even disposition under stress, make a positive contribution as a member of the Operations team, and complete all tasks assigned by management to meet team objectives.
7. Be able to work a flexible schedule and overtime if required.

JOB QUALIFICATIONS

1. High School graduate or equivalent is required.
2. Experience with mid range computer systems or equivalent education. IBM System I experience preferred.
3. Attention to detail and accuracy, adherence to standard operating procedures and security protocols.
4. Ability to use discretion when dealing with sensitive or confidential data.
5. Must be able to work overtime and cover other shifts on occasion.
6. Familiarity with PC environment and data communications.
7. Good written and verbal communication skills.
8. Familiarity with Helpsystems applications preferred but not required.

CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.