• Coordinate the day-to-day office operations, program activities, and administrative functions offered through the programs;
• Assure the provision and support of a student-centered, equity-minded, and customer-service oriented environment to augment student engagement, sense of belonging, persistence, retention, and completion;
• Promote and maintain integrity, accuracy, and timeliness in the delivery of student programming and services;
• Oversee the proper implementation and maintenance of case management, including becoming proficient with the customer relationship management platform; 
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; 
• Assess and monitor workloads and adjust operations as necessary to meet student needs; 
• Supervise, motivate, evaluate, and provide work direction to classified personnel in coordination with the area administrator; 
• Support the professional development of classified personnel by enhancing their understanding of diversity, equity, inclusive excellence, and social identities such as race/ethnicity, socioeconomic status, religion, gender identity, gender expression, sexual orientation, national origin/immigration status, age, and/or ability; 
• Implement strategies to support and educate students, faculty, and staff about the experiences of minoritized students; 
• Work collaboratively with Student Success and Support Programs and the Office of Instruction to promote intersectional programming and cross-cultural community building; 
• Assist the area administrator with the development and upkeep of standard operating procedures, data tracking and analysis, assessment of services, and the preparation and submission of federal, state, and institutional reports; 
• Attend, represent, and participate in districtwide and annual professional development activities, committees, workshops, conferences, and meetings to keep up to date with best practices in the development, sustainability, and significance of affinity programs; 
• Assist, prepare, and monitor budgets; manage and authorize expenditures in accordance with the established methods of control; and assure services comply with categorical fund requirements; 
• Assist classified personnel with the development and upkeep of web pages and print materials to ensure accurate and timely information is available; and
• Perform other related duties as required.

Education:

Required

• Two years of experience in program development and coordination, social service or student services experience; and 
• Direct experience working with and knowledge of best practices for serving minoritized students in a higher education setting. 

• Two years of community college experience working with educational programs focused on student access, persistence, retention, and completion; theoretical as well as practical knowledge of best practices developing, and maintaining programmatic relevance to address nuances within minoritized communities; and 
• Bilingual in Spanish (oral and written) 

• Ability to plan, organize, and coordinate a variety of programs, projects, and activities related to the day-to-day functions of the Affinity Programs;
• Demonstrate knowledge of the services and resources available to students, and experience developing partnerships and cultivating collaborative working relationships with internal and external constituencies; 
• Demonstrate sensitivity to, understanding of, and respect for the diverse socio-economic, ethnic, religious, disability, gender identity, sexual orientation, and cultural backgrounds, learning ability of community college students, faculty and staff; 
• Ability to interpret and apply program specific and District policies and procedures and ensure compliance with applicable federal, state, and local regulations;
• Knowledge of best practices and principles of supervision; 
• Application and use of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote) and Adobe software, and technology to follow-up with students and track their progress;
• Correct usage of English, grammar, spelling, punctuation, and vocabulary; 

• Skills in excellent customer service practices, including effective interpersonal communication skills using tact, patience, and courtesy; and
• Strong organizational skills and ability to develop and maintain processes for strategic and efficient planning.

• Read and comprehend printed matter and text and data on computer monitors;
• Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;
• Sit or stand for extended periods of time;
• Lift and/or carry 25 pounds; and
• Exert manual dexterity sufficient for keyboard and other office equipment operation.

License and Certificates 

Required

REQUIRED DOCUMENTS TO APPLYCandidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred. 

1. Cover letter;
2. Resume;
3. Reference List (see further instructions below);
4. Diversity statement (see further instructions below). 

Diversity Statement Instructions: Cuesta College is committed to building and maintaining a workforce that reflects and honors the diversity of our students. It is important to us that our faculty, staff, and administrators demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, and religious backgrounds as well as sexual orientation and abilities of all constituents in the Cuesta College community.

 In 500 words or less, with consideration to our Mission Statement and our values expressed above, please explain how you will demonstrate your commitment to diversity, equity, and inclusion in this position. 

Reference List Instructions: Your reference list must include three professional references, their contact information, and their relationship to you.

Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

SALARY SCHEDULEBelow is the full salary schedule range for this position, steps A through E. Per Cuesta College’s bargaining agreement, new employees are placed at Steps A through C, which is the anticipated hiring range also listed below. The bargaining agreement also includes step and longevity increases.For a full salary schedule, please see our website: https://www.cuesta.edu/about/depts/humanresources/salary_schedules.html

• Salary Schedule Range: $6,602 - $8,025 per month.
• Anticipated Hiring Range: $36,602 - $7,279 per month.

ADDITIONAL INFORMATIONCuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/about/depts/publicsafety/clery_act

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Selected applicants will be invited to attend a Zoom interview on Tuesday, July 30, 2024.

Second interviews will be held on Thursday, August 1, 2024.