IT Help Desk Technician

Overview:
Are you an IT help desk professional looking for your next opportunity to contribute in a mission-driven organization and further develop your skills?

CultivateHR is excited to partner with one of our St. Louis, Missouri-based clients to find their next IT help desk technician superstar.

The IT Help Desk technician, a crucial role in the organization, will provide front-line technical support and training for all business systems and technical infrastructure. As a key player, you will also support strategic improvements across the entire IT ecosystem. This full-time on-site position is based in the St. Louis, Missouri office and reports to the Director of IT Infrastructure.

Responsibilities:
· Identify business needs and research / propose appropriate solutions involving technology.

· Oversee implementation of approved plans.

· Maintain vendor relationships that provide cost-effective and efficient support to the organization.

· Maintenance of disaster recovery tools, including backups and uninterruptible power supplies.

· Manage ticket queues, delegate as required, and escalate when needed.

· Support and troubleshoot technical issues related to the Cisco Meraki Network and Active Directory, including creating new users, deactivating old users, connecting computers to the company network, and more.

· Furnish remote access for users outside the office.

· Hardware troubleshooting related to PCs, Macs, peripherals (monitor, keyboard, mouse, camera, etc.), cell phones, and other user devices.

· Maintain and set up printers and scanners.

· Administer users in Office 365.

· Provide on-site support for local hardware.

· Monitor the general health of the systems environment (server room security, climate control, etc.).

· Monitor regular security patches and system updates on all servers.

· Monitor and maintain internet connections and maintain relationships with internet service providers.

· Monitor and maintain internal network, including running cable, troubleshooting connection problems, and planning changes to network infrastructure.

Requirements:

· Technical training related to the position or equivalent experience.

· 5 years’ experience in systems maintenance/troubleshooting required.

· In-depth administration and end-user knowledge of all Office 365 apps, Windows 10/1Dat1, and Edge/Chrome.

· In-depth knowledge of troubleshooting both PCs and MACs.

· Administrative knowledge of Adobe apps and other business applications.

· Experience with Cisco Meraki, Cisco AMP, Cisco Umbrella, Cisco DUO

· Experience with server virtualization (Hyper-V, VMware, Nutanix, etc..)

· Solid knowledge of networking basics like DHCP, DNS, VPN, DMZ, routing, etc.

· Comfortable operating independently, exercising good judgment, and escalating issues as needed.

· Self-starter with a proven track record of providing excellent customer service to internal employees.

EEO Statement

This organization is an equal-opportunity employer. They are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Help desk: 2 years (Required)

Ability to Commute:

• St. Louis, MO (Required)

Work Location: In person