Custom Program Manager

Who We Are: 

At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way. 

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence. 

Your Role: 

You will be responsible for collaborating with both US and international staff, along with CEA CAPA’s institutional partners, to implement programs aligned with the sending institution’s goals and our best practices. The Custom Program Manager plays a critical role in our team by serving our partners and providing responsive and creative solutions. You will leverage your strong project management background and willingness to learn and work with a dynamic team while interacting with a range of internal and external stakeholders. 

What You’ll Do: 

• Provide direct support to U.S. faculty and administrators in partnership with CEA CAPA’s domestic and international team providing excellent customer service and problem-solving skills.  
• Manage a portfolio of 35 custom programs per year. 
• Coordinate pre-departure program preparations between the sending U.S. institutional partner and CEA CAPA onsite staff. 
• In collaboration with the onsite global team, ensure all contracted program inclusions are booked in line with the pre-established program budgets. 
• Provide guidance and support to the assigned Partner Student Advisor working to enroll and advise and retain students attending custom programs. 
• Support onsite staff in the planning and execution of custom programs within a set budget and in accordance with the executed program agreements. 
• Support the Institutional Relations team in the promotion of CEA CAPA’s custom programming and support services to U.S. institutions, including virtual meetings, webinars, and strategic visits as needed. 
• Facilitate billing to sending institutions and program leaders for assigned custom programs. 
• Assist in the assessment of program success through the reporting of participant as well as internal and external stakeholder evaluations. 
• Work in partnership with the Institutional Relations, marketing and Student Advising team to monitor partnering institutions enrollment numbers and provide feedback on where additional recruitment support and campus visits may be useful to reach and exceed targeted enrollment numbers per term. 
• Build and maintain university specific online application portals. 
• Advise CEA CAPA institutional partners on any visa requirements and the visa application process. 
• Advise CEA CAPA institutional partners on internship related eligibility requirements, questions, concerns if applicable. 
• Collaborate with Communications Manager to establish and maintain pre-departure communication plan and timeline for all students admitted on custom programs. 
• Manage relationships and communication with the study abroad administrators at partnering colleges and universities on topics including overseas crises, and student issues that arise while a student is on a CEA CAPA Custom Program in partnership with both the CEA CAPA onsite team and the Health, Safety, Student Advising Team. 
• Lead the rebidding and rollover process for custom programs.  

Salary Range: $60,000-$65,000 

What Makes a Great Candidate: 

• Demonstrated commitment to diversity, access, opportunity, and inclusion as well as CEA CAPA’s Mission, Vision, and Values. 
• Experience with budgeting, prioritizing tasks, and executing contracts within given deadlines. 
• Experience communicating and collaborating with stakeholders of varying job classifications. 
• Demonstrated ability to work collaboratively with various diverse groups across an international organization. 
• Comfortability with high levels of ambiguity. 
• Commitment and eagerness to expand knowledge. 
• Demonstrated organizational skills and attention to detail. 
• Excellent interpersonal, oral, written, and intercultural communication skills. 
• Strong analytical and problem-solving skills. 
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint. 

Preferred Attributes  

• Experience studying, living, and/or working in a multicultural environment or context. 
• Proficiency with Salesforce. 
• Experience negotiating contracts and budgets with internal and external parties.  

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

Why You’ll Love CEA CAPA: 

• Health & Wellness Benefits – in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more! 
• Up to 8 hours of paid volunteer time in addition to PTO 
• Healthy snacks and a coffee bar provided in office 
• 12 paid holidays 
• Opportunities for employee growth  
• Benefits coverage for domestic partners  
• Pet insurance available 
• Employee discounts at 35 vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more! 

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.