Who We Are:

At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

Your Role:

As a Senior Billing Analyst, you will be responsible for managing complex manual billing processes and ensuring accuracy and efficiency in our billing operations. You will play a critical role in analyzing billing data, identifying discrepancies, and implementing process improvements to streamline billing workflows. 

This is a hybrid position, typically with 3 days in the office and 2 days remote, with the specific schedule subject to change based on business needs.

What You’ll Do:

• Oversee all aspects of the billing process, including data gathering, invoicing, and reconciliation.
• Ensure accuracy and timeliness in billing activities to meet billing cycle deadlines.
• Manage complex manual billing scenarios, including customized billing arrangements, multi-tiered pricing structures, and billing for specialized services.
• Analyze billing data to identify trends, discrepancies, and opportunities for process improvement.
• Utilize Excel and other analytical tools to perform data validation, reconciliation, and variance analysis.
• Identify inefficiencies in the billing process and develop solutions to streamline workflows and enhance efficiency.
• Communicate with customers regarding billing inquiries, discrepancies, and billing adjustments.
• Address customer concerns promptly and professionally to ensure customer satisfaction.
• Collaborate with internal stakeholders, including sales, finance, and customer service teams, to ensure alignment and coordination of billing activities.
• Maintain accurate documentation of billing processes, procedures, and customer billing profiles.
• Prepare billing reports and metrics to track billing performance and identify areas for improvement.
• Ensure compliance with billing regulations, customer contracts, and company policies.
• Stay updated on industry standards and best practices in billing and revenue recognition.

What Makes a Great Candidate:

• Bachelor's degree in Finance, Accounting, Business Administration, or related
• 3 years of experience in a Sr. Billing role, with a focus on complex manual billing processes
• Experience with Billing system conversions
• Strong Excel skills, including proficiency in data analysis, pivot tables, VLOOKUP, and other advanced functions
• Experience with ERP systems such as SAP, Oracle, NetSuite, etc.; Dynamics 365 experience preferred
• Prior experience with Salesforce a plus

Core Competencies:

• Strong attention to detail, time management skills, and prior experience making process improvements.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate complex billing concepts to non-financial stakeholders.
• Ability to work independently with minimal supervision and handle confidential information with discretion.

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. 

Why You’ll Love CEA CAPA:

• Health & Wellness Benefits – in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more!
• Up to 8 hours of paid volunteer time in addition to PTO
• Healthy snacks and a coffee bar provided in office
• 12 paid holidays
• Opportunities for employee growth 
• Benefits coverage for domestic partners 
• Pet insurance available
• Employee discounts at 35 vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more!

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.