Cumberland International Trucks is seeking a bright & mechanically inclined Service Advisorto join our service team in Daytona Beach, FL.Service Advisor responsibilities include intake of customers, all incoming work writeups, & opening/closing repair orders.Candidate should have strong customer service experience & ideally, dealership experience. Click here to visit our YouTube channel for an idea of what we're up to.

CALLING ALL VETERANS / MILITARY! Cumberland is owned & led by veterans & 17% of our employee base are vets, so we welcome all, including military reserve & veterans! Thank you for your service.

Culture:As a family & veteran-owned International Truck dealer group, we pride ourselves on offering a fun & empowering, customer-first culture with endless growth opportunities! We’re proud to be a responsible drug-free workplace. So if you’re looking to start a promising Career, Cumberland offers a Career Path- not just a job; we provide a SAFE & positive work environment per our core values: HONOR, READINESS, VICTORY & LOYALTY.

Employee Benefits

• Work-life Balance / Mentorship Programs / Internship Programs
• 8 Paid Holidays / Paid Time Off (PTO) / Vacation / Paid Birthday Off
• Paid Training / Certification Reimbursement / $500 Employee Referral
• 401-K with Employer Match thru Fidelity / Medical / Voluntary Vision & Dental
• Life and AD&D Benefits & supplemental Life / Short-Term Disability / Voluntary Long-Term Disability
• Wellness Program- earn money by walking / Access to Teladoc – 24/7/365 digital access to doctors

Responsibilities

• Responsible for the receipt and flow of all incoming work, communication with customers and all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing. Specific vehicle information includes total miles, engine hours, and any noticeable damage to the vehicle.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Use the OEM questionnaires and attach document to the RO.
• Close ROs.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process. Ability to open repair orders under warranty or customer pay status.

Qualifications

• Minimum 2 years of Customer Service experience
• Service Advisor experience in a dealership environment is a plus
• Mechanical aptitude & ability to understand technical knowledge / Conducts themselves in a professional manner
• Team player with a strong sense of commitment to the customer / Self motivated with good written & verbal communication skills 

Core Brand Promise

Access to Technology – Along with an unwavering commitment to provide the highest level of service possible, we must make technology available to our customers that enhances and personalizes their experience and makes them want to come back. This includes simplifying self-service elements as well as automated processes.

Continuous Improvement – Today’s customers expect their brands to constantly strive to make their decisions and daily lives less complicated than before. By constantly refining processes and customer interaction, we are more likely to foster a closer and deeper working relationship with customers, increasing our chances of winning their appreciation and dedication.

Flawless Execution – From answering the phone to closing a deal, the smoother and more seamless everything feels to the customer, the more they become attached. Flawless execution is more than just responding to customer needs; it’s also about anticipating and addressing needs they don’t know they have. Flawless execution builds value in the brand and confidence in the hearts and minds of customers.

Your Journey Begins Here

Proudly, Cumberland International Trucks was named the 2017 and 2018 Dealer of the Yearby Navistarand 2020 Top Company for Women to Work For in Transportation by Women In Trucking Association.

2018 International Dealer of the Year2017 International Dealer of the Year2019 ATD Dealer of the Year Finalist2018 TDEC Sustainable Transportation Award2018 IC Bus Pursuit of Excellence AwardDiamond Edge Certified 

EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.