Job Title: iHOPE Case Manager: This position requires a minimum of a Bachelor’s degree in Psychology, Sociology, Human Services or Nursing. One Year experience working with either children or adults may be required.

Qualifications: Bachelor’s degree from an accredited school. Submit to and pass successfully a criminal record check and drug screening test. Complete case management training and become certified in both adult and child case management within 6 months of employment.

Hours: Monday through Friday 8:00 am until 4:30 pm. Other times may be required with the job or adjusted by your supervisor.

This position reports directly to the iHOPE Team Leader.

Summary of Job Duties: The iHOPE Case Manager may only provide interventions to consumers with the Cumberland River Behavioral Health, Inc. The iHOPE Case Manager is a member of a multi-disciplinary team responsible for providing services to individuals between the ages of 15 and 30 who are experiencing symptoms of psychosis or who have been identified as being at risk for developing psychosis. The iHOPE Case Manager is to assist the individuals served to gain access to medical, social, educational and other support services.

Essential Duties and Responsibilities:

Include the following:

• Completes a written comprehensive needs assessment.
• Assist with the development of a treatment plan based on assessment data as well as a sound knowledge base of standards of professional practice and principles of their respected discipline.
• Monitors the consumer’s progress with accessing needed services based on the assessment and the treatment interventions.
• Provide care based upon ethical concepts, adhering to established standards of practice and engage in activities or behaviors that characterize professionalism.
• Ensure the accuracy, content and completeness of client files.
• Provide services within time requirement as set forth in Agency policies and procedures.
• Provide services as documented in client treatment plan.
• Perform advocacy activities on behalf of the consumer.
• Refrain from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
• Respond to emergency situations in a timely fashion.
• Provide crisis assistance to the consumer and coordinate any needed service.
• Demonstrate the ability to work effectively with other team members to provide coordinated specialty care to the identified population, as part of a multidisciplinary team, and independently, when necessary.
• Participate in community outreach and family education/engagement activities as assigned by team leader.
• Facilitate communication with outside treatment providers, such as primary care physician.
• Other duties may be assigned.

Required Job Skills:

• Oral and Written Communication Skills
• Interpersonal Skills
• Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or in a crisis situation.
• Ability to complete record keeping in a timely fashion
• Ability to formulate treatment objectives for the person served
• Ability to get along with diverse personalities and maintain effective working relationships
• Ability to work well with people of all races, backgrounds and needs
• Knowledgeable of Behavioral Health Concepts and how to incorporate concepts into practical application including Recovery Concepts for persons with severe, mental illness

Additional Responsibilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable the individual with disabilities to perform the essential functions.

• Physically able to reach, push, pull, stoop, bend, stand, walk and lift up to 20 pounds
• Possess a valid Driver’s License, maintain a safe driving record, and maintain the required minimum vehicle insurance amount for the State of Kentucky, if required for job performance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee, out of necessity, may have to work in outside weather conditions, may be off-site from normal office location or at a Residential Program.

The noise level in the work environment is mild to moderate.

Environmental Data and Job Hazards:

• Hours of work are structured 7.5 or 8.0 hour blocks of time but may be subject to irregular and/or flexible hours based on needs or demands.
• Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials.
• All staff are required to participate in yearly trainings regarding infection control and safety in the environment including hazardous waste and blood borne pathogens.
• All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potential dangerous situations including when police need to be summoned.
• All staff must be certified in Cardiopulmonary Resuscitation within one month of employment and maintain the certification.

Required Job Performance:

• Provides an average of 25 billable contacts per month as established by Agency.
• Successful Performance Evaluation rating of 3 or above.( See Attached Performance Outcome Evaluation) A Performance Improvement Plan will be initiated on all scores below a 3 rating. An employee may be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.