40 IT Support Technician Jobs in Columbia, SC
Cumming Group is Hiring an IT Support Technician Near Columbia, SC
Essential Duties & Responsibilities
- Answer calls and respond to tickets from the Support Desk ticketing system.
- Communicate using MS Teams, email, and in person.
- Gather the relevant information needed to identify, troubleshoot, and resolve issues.
- Remote into TMs computers to install software, troubleshoot, provide "hands on" assistance, etc., while talking with TMs on the phone.
- Provide first level corrective action.
- Collaborate with IT staff TMs, escalates to second level (IT Support Tech II) when necessary.
- Use the IT Ticketing system to log calls, document steps taken, next steps, follow-ups, resolutions, etc.
- Assisting Team Members with learning certain tasks and offering recommendations on alternative ways to accomplish a task.
- Collaborate with internal IT Team Members and escalate tickets when needed.
- Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
- Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
- Learn and support new systems and applications.
- Follow KB articles, checklists, and other documentation.
- Research, evaluate, and test hardware, software products, and system solutions.
- Participate in I.T. Projects.
- Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
- Occasionally assist the Hardware support team with various tasks related to deploying new equipment, inventory, inspection, testing & troubleshooting along with basic hardware maintenance and repairs as needed.
- Strong knowledge of Windows 10, 11, Microsoft Office 365, including Outlook, Teams, and OneDrive.
- Familiarity with Active Directory and Azure.
- Ability to read, understand, and follow technical written processes, balanced with creative problem solving.
- Previous experience staging and deploying Windows 10 computers preferred but not required.
- Strong troubleshooting skills.
- Excels at teamwork and working with people to solve complex/advanced issues.
- Ability to multi-task, prioritize and work efficiently.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Additional preferred skillsets or areas of experience include: InTune, Automation, Security, Coding, & PowerShell
Experience: Minimum 3 years of practical hands-on IT helpdesk experience, supporting a wide range of complex technical issues.
Preferred Certification: A certification
Cumming Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Summary
Full Time
Business Services
$42k-51k (estimate)
06/16/2022
07/31/2024
ccorpusa.com
SCOTTSDALE, AZ
500 - 1,000
1996
$50M - $200M
Business Services
Related Companies
About Cumming Group
ABOUT US Cumming is an international project and cost consultancy. Since opening for business nearly two decades ago, Cumming has grown consistently and substantially. Today, we have over 950 team members and have completed projects in more than 35 countries around the world. Experts in construction project and cost management services, Cummings portfolio includes work across a broad range of sectors. The firm has more than 400 assignments underway at any given time, and has worked on projects worldwide with a collective value in excess of $300 billion. SECTORS Cumming specializes in Commercia...l, Hospitality, Retail, Entertainment, Education, Healthcare and High-End Residential sectors. SPECIALTIES Project, Program and Construction Management, Cost Management and Estimating, Dispute Resolution and Consulting, Scheduling, Constructability Review Services, Energy and Sustainability Consulting. LOCATIONS Cumming delivers services through its 36 worldwide offices. ADDITIONAL INFORMATION www.ccorpusa.com AVAILABLE JOB LISTINGS http://ccorpusa.com/careers/
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The job skills required for IT Support Technician include Troubleshooting, Customer Service, Technical Support, IT Support, Operating System, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Provided complete technical support and guidance to users for all software and hardware.
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Provided computer help desk support via telephone communications with end-users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.
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