Position Overview :

As a candidate that will work in one of our Retail Stores you will play a crucial role in delivering exceptional customer experiences within our retail environment.

The candidate will serve as the face of the company, interacting directly with customers, addressing inquiries, providing product information, and ensuring a positive shopping experience.

This role requires strong communication skills, a friendly demeanor, and a proactive attitude to meet customer needs and contribute to the overall success of our companies goal which is always to provide the best customer experience.

Responsibilities :

Customer Assistance :

• Greet customers warmly and create a welcoming atmosphere.
• Listen attentively to customer inquiries, concerns, and requests.
• Provide accurate and detailed information about products, services, and promotions.
• Assist customers in locating merchandise and making purchasing decisions.
• Process sales transactions accurately and efficiently using point-of-sale systems and always following all company policies.

Problem Resolution :

• Work to find suitable solutions to problems, ensuring customer satisfaction.
• Collaborate with other team members or managers to resolve complex issues.

Product Knowledge :

• Develop a comprehensive understanding of the products or services offered.
• Stay up-to-date with product features, specifications, and benefits.
• Provide recommendations and insights to customers based on their preferences and needs.

Upselling and Cross-Selling :

• Identify opportunities to introduce customers to complementary products or services.
• Use persuasive techniques to encourage additional purchases without being pushy.

Customer Relationship Building :

Build rapport with customers to foster long-term relationships.

Team Collaboration :

Collaborate with colleagues and supervisors to achieve store goals and targets.

Cash Handling :

• Handle cash, credit cards, and other forms of payment accurately.
• Balance cash registers and ensure all transactions are accounted for.

Qualifications and Requirements :

• High school diploma or equivalent; further education or relevant certifications may be a plus.
• Proven experience in customer service, preferably.
• Excellent interpersonal and communication skills.
• Ability to remain patient, courteous, and professional under pressure.
• Familiarity with point-of-sale systems and basic math skills for handling transactions.
• Basic knowledge of the products or services offered by the store.
• Strong organizational skills and attention to detail.
• Flexibility to work weekends, holidays, and varying shifts.
• Physical stamina to stand, walk, and lift items throughout the shift.

Job Types : Full-time, Part-time

Salary : From $15.50 per hour

Shift :

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range :

• Every weekend
• Monday to Friday
• Rotating weekends

Ability to commute / relocate :

Chula Vista, CA 91910 : Reliably commute or planning to relocate before starting work (Required)

Work Location : In person

Last updated : 2024-08-22