The Support Analyst will be provide first and second line technical support to Curexa staff. The Support Analyst is interviewed and hired by the IT Operations Manager. S/he is delegated sufficient authority to successfully complete the duties, responsibilities, goals, and objectives that are assigned to this position. Assist in problem solving any requests made by an employee regarding any software or technical malfunctions that may arise. The Support Analyst should conduct his/herself in an ethical and prudent manner in compliance with all company policies and procedures which include personal phone call conversations, dress code, time off, leaving the pharmacy during working hours, holidays, vacation requests, customer service, lunch break, and punctuality. The code of ethics of Curexa should be followed in all duties performed as described by the employee handbook. Responsibilities assigned are completed in an effective, accurate and efficient manner. Attendance/tardiness policy is adhered to properly to maintain excellent customer service, fairness to co-workers and respect to employer. All personnel should conduct themselves respectfully toward co-workers, customers and practitioner offices. Customer service and communication should exceed the competition and be the foremost concern to employees. Always project a positive attitude and service with a smile. Customer complaints from individuals or physician offices should be few and professionally, efficiently, and expeditiously resolved. Personal conversations that are appropriate topics, should be kept to a minimum and a low, soft tone of voice as to not disrupt the work environment as per company policy. All employee personnel complaints should be directed toward the appropriate manager for resolution and not to other employees who have no authority to intervene. There is an expectation of a positive work environment with the sense of teamwork.