Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: https://www.ceifx.com/about/life-at-cxi

Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

• Customer First - We earn the right to be our clients’ first choice.
• Integrity - We hold ourselves to the highest standard to build trust.
• Collaborative - We always win as a team.
• Innovative - We find new methods to deliver change and advance technology to the industry.
• Passionate - We are driven to be the best in class.

Currency Exchange International is looking for a proactive, results-driven, and organized professional to the join the team as a Vault Manager.

Summary: The Vault Manager leads and supervises all aspects of vault operations, ensuring efficient processing of banknotes and adherence to security protocols. They oversee scheduling, monitor productivity, and provide training to staff. They are also responsible for implementing security measures, recommending strategies to enhance efficiency, and investigating incidents. The individual will have a focus on continual process improvements.

Essential Functions:

Vault Operations Management:

• Responsible for providing daily leadership, coaching, and feedback to direct reports and subordinates.
• Leadership and supervision of the vault teams accurate, timely, and efficient processing of incoming and outgoing banknotes. Ensure transactional records are logged in accordance with established procedures.
• Provides input to senior management for assigned team members on decisions including salary planning, performance management, hiring and termination recommendations.
• Forecasting and planning for seasonal employment needs, ensuring adequate staffing levels during peak periods while controlling overtime, and coordinating hiring processes to meet volume demands.
• Oversight of scheduling to ensure adequate coverage while meeting customer SLA’s, financial goals, and human resource guidelines.
• Monitors daily, weekly, and monthly quality productivity standards and holds team members accountable for meeting or exceeding goals while giving recognition for success.
• Ensure cash tills are balanced in accordance with established procedures at end of day.
• Train new and existing staff on vault procedures and protocols.
• Monitor transactional flows for seasonal adjustments to teller cash recyclers
• Monitor the maintenance of all equipment, manage key vendor relationships and repair services as needed and maintain general knowledge of how to troubleshoot equipment problems.
• Provide support and assistance to team members as needed including but not limited to receiving supplies and other office deliveries.
• Provides support to employees so they have the opportunity to develop their skills in the role and to achieve professional growth.
• Communicates areas of accountability and performance expected of personnel assigned.
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Establishes and develops relationships with key internal and external partners.
• Collaborates with the group leadership team to develop and implement plans for the operational infrastructure of systems, policies, processes, and employees.

Security:

• Ensure adherence to security policies and procedures.
• Maintain and monitor security measures to safeguard currency, including testing alarms and ensuring adequate access level is granted to employees.
• Recommend and implement strategies to enhance the security and efficiency of vault operations.
• Review camera footage and investigate discrepancies. Document resolutions in company software.
• Upholds a focus on identifying vulnerabilities and developing proactive solutions to minimize risk exposure.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:

1. Business Insight
2. Optimizes Work Processes
3. Decision Quality
4. Navigating Challenging Conversations & Conflict
5. Builds Effective Team
6. Functional Management Skills

Required Education & Experience:

• Minimum of 5 years of management experience in cash vault services, cash management, or a related field.
• Bachelor’s degree or equivalent work-related experience preferred.
• Experience supervising a team of cash processors/tellers preferred.
• Demonstrated proficiency in decision-making, considering relevant factors, impact of action, and implications to drive positive outcomes.
• Intermediate skills in Microsoft Office products required.
• Excellent verbal, written, and interpersonal communication skills required.
• Excellent planning, organizational, analytical and management skills.

Physical Demands:

The employee will frequently stand, walk, use their hands for tasks such as handling objects, and reach with their arms. Occasionally, they may need to sit or kneel. Good vision, including close and distance vision, color perception, peripheral vision, and depth perception, is essential. Additionally, the employee should be able to lift and move boxes or bags weighing up to 50 pounds across the office as needed.

Benefits:

• Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work
• Holiday Pay – 11 days of paid designated holidays annually
• Vacation Pay – 10 days of paid vacation time off annually
• Sick/Personal Days – 5 days of paid sick/personal time off annually
• 401K Plan - Company matches at 5%
• Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums
• Short and Long-Term Disability - Plan premiums are fully covered by CXI

Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.