Job Title

Account Manager

Job Description Summary

The Account Manager is a key role in C&W with a responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Leader will manage and lead team members.

Job Description

• Performance Management (Cadenced 121’s on cycle, Feedback Cycle, Mid-Year / Year-End Process, coordination, delivery, follow-up, documentation)

• Hiring Process (Candidate Recruitment Liaison, Interviews (Coordination, Facilitation, Selection Process, etc.)

• Onboarding (C&W Processes / HR paperwork, Appropriate AmEx Processes, Welcome/Announcement Emails, First Day Experience Champion, Building Access Controls, Uniform Coordination, Outlook Distributions, PC / IT Coordination, AmEx tools and systems onboarding, etc.)

• Offboarding (C&W Processes / HR paperwork, etc., Appropriate AmEx Processes, Building Access Controls, Collection of Property (as appropriate) Outlook/PC/IT Coordination, AmEx tools and systems, documentation, etc.

• Team Celebrations/Recognitions/ “Employee Experience” / Retention Champion

• Human Resources Liaison / Support, Processes, Paperwork, Tracking, Diligence (FMLA, LOA, Medical, Benefits, etc.)

• C&W Payroll and associated processes and support (Workday Support / Help to C&W Colleagues w/Process, Obtain/Analyze/Process payroll invoices, Advise C&W team when invoices are paid)

• Training Coordinator, Tracking, Related IT Support

• Participant in AmEx Leadership Meetings as appropriate

• Cadenced engagements with AmEx Sr. DCI Technicians or DCI Managers on set frequency

• On Site Support / Liaison / Face of C&W for ‘catch all’s’ / questions / help guides

• Some travel to alternate site on a cadenced schedule

• Other Analyst / Program mgt responsibilities as appropriate

  • Comms/Announcements / Accomplishments Tracking / Org Chart Updates

  • Meeting Coordination, Calendaring, Possible Deck / Presentation Work

  • Newsletter / Larger Program Support / etc.

  • TBD

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailHRServices@cushwake.com. Please refer to the job title and job location when you contact us.