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Cushman & Wakefield is Hiring a Remote Yardi Support Specialist - Remote
Job TitleYardi Support Specialist - Remote The Havenly Prescott (https://havenlycommunities.com/the-havenly-prescott/?_sm_nck=1) Job Description SummaryThe Yardi Support Specialist role provides support to Operations at the Regional and Property level, in working with Yardi (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting. Job DescriptionThis position will work closely with the Platform Team / Development Team / Vendors to resolve / mitigate system issues
Monitor ServiceNow queue and respond to client requests for support in a timely manner
Document client requests and resolutions in ServiceNow
Create knowledge articles (KBAs) within ServiceNow
Ensure technology projects delivery of first-class quality within agreed budget and timeframe
Daily interaction with users to assist with questions and corrections needed within the System
Daily interaction as needed with various corporate departments to ensure accurate corrections are made
Daily interaction with CAD Team to ensure Yardi system performance
Assist with instruction on proper processes and procedures within the system
Recommendations to Management when additional training is needed with individuals
Assist users as needed for reporting and accounting questions within the System
Assist with system errors and data anomalies as needed on daily basis
Assist with set up of users and permissions within the system
User and vendor troubleshooting within the system
Track trends of service requests and work with clients to mitigate recurring incidents
Prepare and understand client metric and status reports
Additional assignments and projects as needed
Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable
Drive stakeholder communication and stimulate business project parties’ engagement
Qualifications:
Bachelor’s degree in accounting, finance, or information systems strongly recommended
1 to 2 years of Finance / Accounting experience strongly desirable
1 to 2 years of experience in Yardi Systems (Voyager, RentCafé Site Manager, CRM Flex), RealPage (Leasing and Rents, Financial Suite)
Strong Microsoft Office skills
Experience with Service Now
Experience with Microsoft Teams desirable
Strong Customer Service Skills
Strong skill in teaching others processes and procedures
Demonstrates strong analytical skills, attention to detail & initiative
Knowledge in SQL Server Stack (DB, SSIS, SSRS, SSAS) and security architecture is a plus
Ability to adapt and understand priorities
Self-starter and strong organizational skills with the ability to manage multiple tasks
Demonstrated ability to interact successfully with all levels within a company
Excellent oral and written communication skills.
Demonstrated ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment.
Skills & Personal Qualities:
Solution Oriented
Strong Organizational skills
Ability to set and manage priorities
Analytical and Numeracy skills
Commercial awareness
Team Player with strong collaboration skills
Diplomacy
Self-starter
Ability to articulate ideas to both technical and non-technical audiences
Keen attention to detail
Active listener
Clear communications and simplicity; ability to speak the language of business and of technology
Conflict Resolution experience
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.