Department: Rooms

Reports to: Reservation Center Manager

Summary:

Helps potential Custer State Park guests with information and reservation by performing
the following duties:

Responsibilities

• Provides excellent guest service.
• Exhibits exceptional phone etiquette skills.
• Is proficient in the use of the computerized reservation accounting system.
• Exhibits the highest degree of efficiency and accuracy in making and changing reservations.
• Is able to answer or find the answer to a variety of inquiries regarding Custer State Park, its lodges and park activities.
• Assists in processing bulk mailings and assists with data entry; mails information and applications as requested; and distributes daily incoming mail.
• Issues confirmations of all reservations made and changed.
• Posts and balances direct deposit credit card machine.
• Coordinates on a daily basis with individual lodges regarding reservation status, changes and availability of accommodations.
• Cleans work area on a daily basis and assists in maintaining a clean and uncluttered front office.
• Often assigned other duties, at times in other departments, as the need arises to support fellow staff members in achieving the company mission.

Qualifications

• To perform this job successfully, an individual must be able to perform each
  essential duty satisfactorily. The requirements listed below are representative of
  the knowledge and/or ability required.

Education/Experience Preferred:

• Prior experience and/or training is desirable, but not required.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Requirements:
The physical demands described here are representative of those that must be met by
an associate to successfully perform the essential functions of this job:

• Requires grasping, writing, standing, walking, repetitive motions, listening and hearing abilities and visual acuity.
• Talking and hearing occurs continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Required to use hands, reach with hands and arms, climb or balance, and kneel, crouch, or crawl.
• The associate must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

I have read this job description and understand its contents. Furthermore, I verify that I
am able to meet all criteria as detailed above and am capable of performing all tasks
described. I also understand that no written job description can detail every aspect of a
job and realize that I may be asked to work in other areas besides my primary position.

About Us:  At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.