Intermediate Help Desk Specialist 

Custom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our client’s user and desktop support team. The ideal individual we are seeking will provide onsite desktop support to a user base of approximately 600, located in Washington DC and at remote sites. The candidate will support the Endpoint Computing & Administrative Services team (ECAS).

RESPONSIBILITIES:

• Demonstrate technical knowledge and experience with setup, support configuration, and troubleshooting for
• Microsoft Windows 10
• Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
• Microsoft Project/Visio
• HP Desktops/Laptops/Tablets
• iPhones and iOS
• Professional experience in using Active Directory
• Execute PowerShell scripts·
• Use SCCM to manage workstations and laptops and design and support non-standard Windows 10 configurations as needed·
• Interface with internal customers of varying technology acumen and other technical support teams within the Federal Reserve Board to resolve a range of technical issues
• Demonstrate ability to follow standard operating procedures and processes through past work experience and assist the team in automating processes where possible
• Experience managing support efforts using a ticketing system such as ServiceNow or Remedy
• May be called upon to provide occasional support over nights and weekends

REQUIRED QUALIFICATIONS:

• Must be a US Citizen 
• 5 years hands-on experience providing helpdesk/desktop support in a Microsoft Windows Environment
• Perform as a Tier 2 or Tier 3 Help Desk support for TS systems
• Must be customer service oriented and self-motivated
• Demonstrated analytical and problem-solving skills.
• Strong interpersonal and communication skills who can work with people at various levels of the organization

EDUCATION:

• Bachelor's degree in related field