The Design/Sales Representative works with homeowners, contractors, and designers with new construction and remodeling projects to collaborate on the creation of custom wood cabinetry for homes. Position is responsible for generating sales in assigned territory and works under the direct supervision of the NE Kansas Territory Manager. Successful candidate will be flexible and able to perform a variety of duties necessary for the successful completion of each job from beginning to end.

Major Duties:

• Responsible for generating sales, creating new/perspective opportunities, and delivering impeccable follow through for the entire sales cycle.
• Accurately outline detailed shop drawings to produce each job
• Work with a wide range of customers, including homeowners, contractors and designers with new construction and remodeling projects
• Interpret blueprints and house plans
• Translate plans into workable designs that suit the customer's needs as well as provide desired functionality
• Read and interpret shop drawings and effectively translate those drawings to the customer via 1:1 / in person meetings
• Accurately use a tape measure to properly measure the job site
• Layout plans on the job site floor and assist other sub-contractors, such as electricians and plumbers, with the information needed regarding the design
• Intimate knowledge of CWP cabinet design and construction
• Navigate our Partner Website to process, price and manage customer jobs
• Interpersonal skills to communicate extensively with customers over the phone, in-person, via email and at the showroom or their residence
• Assist training new hires
• CRM Daily recording of all sales activity including, customer interactions (i.e. phone calls; in person meetings; email; text); new sales; internal communication and proper documentation through entire sales process until closed or lost

General Responsibilities:

• Support CWPs strong relationship culture through quality customer service and superior product knowledge
• Provide exemplary customer service by resolving problems efficiently and responding timely to all internal and external requests
• Identify and implement solutions to general problems and manage urgent matters efficiently
• Actively seek to enhance knowledge regarding trends in the industry
• Seek counsel of supervisor on financial concerns or other issues as appropriate
• Work collaboratively with staff to encourage and support a team environment
• Flexible to accept additional assignments as requested by leadership
• Cross train for other positions to cover when necessary
• Cross-sell products and services
• Maintain professionalism while representing CWP (onsite, professional and community events and via all communications including but not limited to text and social media)
• Attend and participate meetings as requested
• Provide same day responses to inquiries for information to customers, staff and vendors
• Answer telephone calls professionally and provide prompt follow through
• Follow CWP policies and procedures
• Other duties as assigned

• High School Diploma or equivalent required
• Bachelors degree in interior design, industrial design or related field preferred
• Basic understanding of kitchen and bath design
• Previous sales and customer service experience strongly preferred
• Experience using Chief Architect preferred
• Ability to work with minimal supervision
• A keen sense of the balance of design and functionality
• Ability to educate customers on all CWP products
• Ability to work closely with customers and meet their individualized needs
• Possess a valid drivers license
• Travel required as needed
• Ability to effectively communicate via written word, verbally and electronically
• Possess problem solving, leadership and listening skills