Cutting Edge Search is Hiring a Voice Customer Service Executive- (B2/C1 Norwegian) Near Sudan, TX
This position is based in Riga, Latvia- Europe. Candidates willing to relocate are encouraged to apply.Job Summary
We are seeking a dedicated and proficient Customer Service Advisor with near-native (CEFR level C1) or native Norwegian language skills and manageable English skills (B1 or better). The ideal candidate will have a passion for providing exemplary customer service and possess the ability to handle customer queries efficiently. Previous experience in an outsourced customer service environment is advantageous.
Roles & Responsibilities
Near-native proficiency in the relevant market language (interpreted as CEFR level B2/C1 Swedish/German/Norwegian) or native fluency.
Handle customer queries via phone, email, and chat, providing resolutions and ensuring high customer satisfaction.
Accurately record case resolutions in the contact centre tool based on client communications.
Resolve cases within the case life cycle as per the individual balanced scorecard.
Escalate priority issues according to client specifications to the immediate lead as necessary.
Work independently and collaboratively within a team.
Maintain effective communication with internal and external contacts.
Meet quality standards on all handled contacts.
Complete hours of staffed time on all rostered days.
Maintain response time, handle time, and resolution rate targets as defined by project KRAs.
Perform additional ad hoc tasks to enhance service quality or improve KPIs.
Attend required training sessions.
Qualifications
Near-native (C1) or native Norwegian language skills.
Manageable English skills (B1 or better) in writing and speaking.
Previous experience in an outsourced customer service environment is preferred.
Advanced understanding of using computers and ability to multi-task across systems and applications.
Optimistic, friendly, positive, and self-motivated personality.
Strong team player with a service-oriented mindset and focus on problem-solving.
Ability to work shift hours/part-time as needed.
Excellent written communication skills in Norwegian and a minimum typing speed of 50 words per minute (for agents handling written customer contact).