Come join our Team! We invite you to come grow with our dynamic healthcare organization providing medical, dental and behavioral health services for Chelan and Douglas counties! We offer a progressive and extremely competitive compensation and benefits package.
Job Summary
The Medical Assistant Certified's primary function is to prepare patients for their office visit by obtaining and documenting vital signs and medical history and to provide assistance and support to the professional health care provider and/or nursing staff. This position works within the healthcare team and is responsible for acting on tasks delegated including medication administration, procedure set-up, assistance and follow-through, administration of ordered treatments. This position provides patient care support duties and clerical duties to assist with patient flow.
Job Specific Competencies
1. Clinical Processes
a. Disposing of biohazardous materials
b. Practicing standard precautions
c. Performing aseptic procedures
d. Preparing for and assisting in sterile procedures
e. Taking vital signs
f. Preparing patients for examination
g. Intradermal, subcutaneous, and intramuscular injections
h. Observing and reporting patients' signs or symptoms
i. Capillary blood withdrawal and venipuncture
j. Obtaining specimens for microbiological testing
k. Instructing patients in proper technique to collect urine and fecal specimens
l. Diagnostic testing
m. Tests waived under the federal clinical laboratory improvement amendments program
2. Patient Care
a. Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge.
b. Maintaining medical and immunization records. Obtaining vital signs and medication information, obtaining and recording patient history.
c. Preparing and maintaining examination and treatment areas. Sorting, storing, and restocking exam/procedure rooms with supplies. Preparing patients for and assisting with routine and specialty examinations, procedures, treatments, and minor office surgeries utilizing no more than local anesthetic.
d. Assists with providing organized patient flow.
e. Works closely with provider and nursing staff to help facilitate rapid response to patient needs.
f. Screening and following up on test results as directed by a healthcare practitioner.
g. Prepares patient referrals.
h. Assists provider/nursing staff with patient tracking systems. Enters patients into appropriate recall plans.
i. Administration of medications including eye drops, topical ointments, and vaccines including combination or multidose vaccines.
i. Administered only by unit or single dosage, or by dosage calculated and verified by a health care practitioner. Combination vaccines are considered a unit dose.
ii. Limited to approved CVCH MA-C medication list and vaccines as authorized by a health care practitioner under the scope of his or her license.
iii. Administered pursuant to a written order from a health care practitioner.
3. Reception Duties
a. Greets patients and visitors, handles incoming calls and performs general administrative duties.
b. Makes appointments in conformance with protocols, procedures and schedules.
c. Performs other duties and tasks as assigned by supervisor.
d. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
e. Follows all safety policies and general housekeeping practices. Ensures the area and its equipment and supplies are neat, clean, safe and utilized appropriately at all times, and participates in emergency drills.
f. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
g. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
h. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
i. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
j. Conforms to CVCH policies and Joint Commission and HIPAA regulations.
General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
3. Follows all safety policies and general housekeeping practices. Ensures the area and its equipment and supplies are neat, clean, safe and utilized appropriately at all times, and participates in emergency drills.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.
Job Specifications
1. Education: High School Diploma or GED. Certified Medical Assistant diploma from an accredited college or one year (60 credits) of formal education at the post-secondary level (including anatomy, physiology, basic pharmacology, concepts of asepsis, and microbiology) required.
2. Certification/Licensure: Must hold Medical Assistant-Certified or Medical Assistant-Certified Interim license upon hire. Must obtain Medical Assistant- Certified license before one year interim permit expires. Current Healthcare Provider CPR certification is required.
3. Experience: One year in clinic setting or other health care facility providing direct patient care is preferred. Demonstrates competency and meets the minimum requirements of a Medical Assistant.
4. Language Skills: Bilingual in English/Spanish preferred.
5. Essential Technical/Motor Skills: Strong organizational skills, inputting data/typing, speaking clearly, answering telephones, precise eye/hand/foot coordination, fingering/precise manipulation. Knowledge of computer applications and equipment related to work. Must have basic computer and keyboarding skills and have the ability to enter data within company's computer system; must demonstrate manual dexterity. Must have the ability to spell correctly.
6. Interpersonal Skills: Caring attitude, highly flexible, team player. Strong interpersonal and communication skills and the ability to work effectively with management, nursing staff, providers, and other staff members to achieve program outcomes. Demonstrated skill in developing and maintaining productive work teams. Ability to work in a fast-paced environment under stressful situations. Must be well organized. Skills in tact and diplomacy in interpersonal interactions.
7. Essential Physical Requirements: Work is normally performed in a typical interior/office work environment. Essential physical requirements of this job include: repetitive motions of wrists, hands, and/or fingers. Moderate to frequent: standing, walking, lifting/moving items up to 20 pounds, using proper lifting techniques and using assistance as needed, reaching, kneeling, bending, stooping, pushing, and pulling. Seldom to moderate sitting. Ability to read forms, computer screens, correspondence and other documents. Must have flexible schedule, able to work evenings and Saturdays as needed.
8. Essential Mental Abilities: Ability to exercise independent judgment within their scope of practice; knowledge of clinical policies and procedures, standards and regulations, ability to follow Joint Commission standards, state and federal regulations; ability to read, comprehend, and analyze documents, regulations and policies; ability to prepare and submit complete documents necessary to the job concisely, accurately and timely. Must be able to pay attention to detail, manipulate/ interpret numbers, perform calculations, advanced assessing/evaluating, problem-solving/reasoning. Must have knowledge of medical terminology. Ability to learn and retain information regarding patient care procedures.
9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
10. Exposure to Hazards: Worker is subject to inside environmental conditions on a frequent basis with moderate/extreme noise. Possible exposure to toxic materials, communicable diseases, body fluids/blood, and exposure to or use of sharps.
Blood/Fluid Exposure Risk
Category I
1. Tasks routinely involve a potential for mucous membrane or skin contact exposure to blood, fluids or tissue. Use of personal protective equipment (PPE), when appropriate, is required
Benefits
*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE
Benefit:
Coverage:
Effective:
Medical
Premera (Self Insured)
Preferred Provider
Employee covered - 100%
Dependents covered - 50%
First of the month following the first date of employment.
Dental
Washington Dental
Employee covered - 100%
Dependents covered - 50%
First of the month following the first date of employment.
Paid Leave
120 hours - Year 1
136 hours - Year 2
Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10 years.
Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.
Extended Illness Bank (EIB)
Allows for maximum accrual of 200 hours
PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.
Holidays
88 hours related to:
•New Year's Day
•Memorial Day
•4th of July
•Labor Day
•Thanksgiving Day
•Day after Thanksgiving
•Christmas Eve
•Christmas Day
•3 Diversity Days
Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:
•Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)
•May 1 - August 31: 2 diversity days (16 hours if 1.0 FTE)
•Sept 1 - Dec 31: 1 diversity day (8 hours if 1.0 FTE)
Please refer to the Paid Leave policy for additional details.
403(b) Retirement Plan
Lincoln Financial
150% CVCH match up to 3% of the employee's contribution
Immediately. Vesting schedule:
20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.
Employee Assistance Program
Mutual of Omaha
Free short-term counseling for employee and family
Immediately. Call 800-316-2796
Long-term Disability
Mutual of Omaha
Employee Only (variable)
First of the month following the first date of employment.
Benefit:
Coverage:
Effective:
Basic Term Life
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Group Accidental Death and Dismemberment (AD&D )
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Supplemental Term Life
Mutual of Omaha
Employee / Spouse / Dependent(s)
First of the month following the first date of employment.
Voluntary AD&D
Mutual of Omaha
Employee / Family
First of the month following the first date of employment.
Health Reimbursement Arrangement
RedQuote
Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $500 per family per year.
First of the month following the first date of employment.
Flex Plan: Medical
RedQuote
Flex Plan: Maximum $3,050 per year
Direct Deposit available
First of the month following the first date of employment.
Flex Plan: Dependent Care
RedQuote
Flex Plan: Maximum $5,000 per year
Direct Deposit available
First of the month following the first date of employment.
AFLAC
Supplemental insurance - cafeteria plan
First of the month following the first date of employment.
Link Transit
Employee covered at 100%
Immediately.
Gym Membership
CVCH will reimburse staff up to $30 per month for a local gym membership
OR
CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)
Immediately. Once employee has submitted invoice to HR/Payroll department.
Cell Phone Discounts
Discounted monthly access fees
Discounted select accessories and special equipment
Available for personal cell phones, currently in place with AT&T & Verizon
Benefit:
Coverage:
Effective:
Tuition Reimbursement
For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:
•$2,000 for an Associate's degree, vocational, technical, or certification program
•$2,500 for a Bachelor's degree
•$3,000 for a Master's degree
Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.
Employees must agree to work for a period of one (1) year from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.
Compensation
$21.98-$29.53/hourly (depending on experience)