177 Technical Support Specialist (software) Jobs in Phoenix, AZ
CXT Software is Hiring a Technical Support Specialist (software) Near Phoenix, AZ
Job Description
This is a remote position.
- Customer Support: Swiftly answer and respond to support phone calls and tickets, ensuring timely assistance.
- Ticket Management: Expertly handle support tickets from inception to resolution, maintaining clarity and efficiency.
- Team Collaboration: Be a collaborative force, supporting teammates and helping to untangle customer queries and challenges.
- Escalations: Skillfully navigate escalations to specialized teams like Engineering, Enterprise Services, and DevOps when the going gets tough.
- Teamwork: Embrace teamwork, joining forces with fellow support specialists for a seamless customer experience.
- On-Call Support: Step into the role of an after-hours hero as part of our rotating on-call squad, ready to tackle emergency tech issues.
- Minimum of two years of experience providing enterprise-level technical support in the last 5 years.
- A bachelor's or associate's degree is preferred in computer science or a related field, or an equivalent combination of education and/or experience.
- Strong Windows knowledge, including Windows 10/11 and Windows Server 2008-current.
- Excellent communication skills – you're a people person and a tech person, all rolled into one!
- A knack for troubleshooting like a detective.
- An organized, multitasking master.
- A strong grasp of SaaS and Cloud software systems – you know your stuff!
- A quick learner who’s eager to grow and adapt.
- Previous experience with CXT Software product suite is a huge bonus.
- At least two years of experience in the courier/delivery/logistics industry.
- 401(k) with employer contribution
- Health, dental, vision, and life insurance offered
- Paid Holidays
- Cumulative personal time
- Referral program
- 100% remote workplace
- Opportunities for company-sponsored and paid training and certifications
- The candidate must have a suitable working location at home that is free from distractions and has reliable, high-speed internet connectivity.
- CXT Software is an equal opportunity employer.
- Must be authorized to work in the U.S.
- We cannot sponsor H1B applicants at this time.
- No third parties, please.
Job Summary
Full Time
$78k-97k (estimate)
06/23/2024
07/12/2024
cxtsoftware.com
Phoenix, AZ
50 - 100
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Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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