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Remote Customer Support Rep - $60-$70k (SaaS Support, CRM)
CyberCoders Houston, TX
$62k-85k (estimate)
Full Time 2 Weeks Ago
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CyberCoders is Hiring a Remote Remote Customer Support Rep - $60-$70k (SaaS Support, CRM)

Permanently 100% RemoteJob Title: Remote Customer Support Rep - $60-$70k (SaaS Support, CRM)
Salary: $60k-$70k Benefits, 401k
Requirements: SaaS Customer Support - Nice to Have CRMs, Jira, Zendesk
We offer an intuitive web-based CRM for financial advisors and wealth managers.
Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business, and increase their sales.
Our software integrates with leading FinTech brands and general tools like Google and Outlook. It enables them to manage their book of business, streamline their workflow, and grow their practice.
We are Series B funded for $30MM, have been in business since 2012, and have 52 employees.
Our founders have built and exited several successful start ups and this is their third venture.
We are REMOTE first and our team is distributed throughout the country.
Due to growth, we are actively hiring a Remote Customer Support Rep experienced in
  • Software/SaaS support
Experience with the followings is a big plus, but not required:
  • CRMs, WealthTech, Jira, and/or Confluence
  • Could services, operating systems, and/or browsers
You will be customer facing and the first line of support when our clients have an issue with our software. You will answer requests via a ticketing system by email, phone, video chat, screen share, etc.
If you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position.
Top Reasons to Work with Us
  • Remote: Permanently 100% Remote
  • Compensation: $60k-$70k Benefits, 401k
  • Promotion: We are very big on promoting from within
  • Culture: Modern, supportive start-up culture
What You Will Be Doing
  • Act as the first line up customer support when our clients have software issues
  • Answer requests via a ticketing system by email, phone, video chat, screen share, etc.
  • Screen share to review customer issues and provide solutions
  • Keep an eye out for recurring software issues and suggest improvements
What You Need for this Position
Must Have
  • Software/SaaS support
Experience with the followings is a big plus, but not required:
  • CRMs, WealthTech, Jira, and/or Confluence
  • Could services, operating systems, and/or browsers
What's In It for You
  • $60k-$70k Benefits, 401k
  • Permanently remote
  • Vacation/PTO
  • Medical
  • Dental
  • Vision
  • 401k
So, if you are a Remote Customer Support Rep with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Matt Abbasfard
BenefitsLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email Your Resume In Word ToMatt.Abbasfard@CyberCoders.com
  • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : MA5-1798160L191 -- in the email subject line for your application to be considered.***
Matt Abbasfard - Lead Recruiter
Applicants must be authorized to work in the U.S.
CyberCoders is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Job Summary

JOB TYPE

Full Time

SALARY

$62k-85k (estimate)

POST DATE

06/10/2024

EXPIRATION DATE

07/15/2024

WEBSITE

cybercoders.com

HEADQUARTERS

BOWIE, MD

SIZE

500 - 1,000

FOUNDED

1999

TYPE

Private

CEO

MIGUEL FLORES

REVENUE

$50M - $200M

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CyberCoders provides online recruitment and staffing solutions.

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