7 REMOTE Software Support Specialist - $65k (Client Facing, SaaS) Jobs in Jacksonville, FL
CyberCoders is Hiring a Remote REMOTE Software Support Specialist - $65k (Client Facing, SaaS)
Salary: $50k- $65k Base Equity, Bonus, Benefits, 401k
Requirements: Customer Service, Resolving Basic Tech Issues
Based in beautiful Providence, RI, we offer an intuitive web-based CRM for financial advisors.
Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business, and increase their sales.
Our software integrates with leading FinTech brands. It enables them to manage their book of business, streamline their workflow, and grow their practice.
We just closed our Series B for $30MM, have been in business since 2012, and have 52 employees.
We are REMOTE first and our team is distributed throughout the country.
Due to growth, we are actively hiring a REMOTE IT Support Specialist with experience in the following:
- Comfort speaking with clients
- Resolving basic tech issues, such as:
- Email ticketing and password resets
You will be the first point of contact when our customers are having issues.
This includes things like not understanding how to use our software, questions on how to upload/format data, resetting passwords, and fairly straightforward technical support.
If you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position.
Top Reasons to Work with Us
- Remote: Permanently 100% Remote
- Compensation: $50k- $65k Base Equity, Bonus, Benefits, 401k
- Equity: big chunk of Series B equity
- Ownership: Take ownership of our DevOps lifecycle
- Culture: Modern, supportive start-up culture
- Respond to customer issues via email or phone
- Process bug reports and feature requests
- Observe customer issues while screen-sharing
- Become an expert of customer FAQs
- Improve support processes
Must Have/
- Customer Service
- Ability to do Things Like, Email Ticketing, Password Resets
- $50k- $65k Base Equity, Bonus, Benefits, 401k
- Permanently remote
- Equity
- Vacation/PTO
- Medical
- Dental
- Vision
- Bonus
- 401k
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Matt Abbasfard
Email Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Matt.Abbasfard@CyberCoders.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : MA5-1692725L141 -- in the email subject line for your application to be considered.***
Applicants must be authorized to work in the U.S.
CyberCoders is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Job Summary
Full Time
$40k-51k (estimate)
06/10/2024
07/15/2024
cybercoders.com
BOWIE, MD
500 - 1,000
1999
Private
MIGUEL FLORES
$50M - $200M
Related Companies
About CyberCoders
CyberCoders provides online recruitment and staffing solutions.
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If you are interested in becoming a Software Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Software Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Software Support Specialist job description and responsibilities
Troubleshooting and resolving IT issues in a timely manner.
02/21/2022: Newark, NJ
Communicating with coworkers to diagnose problems.
04/08/2022: Gainesville, FL
Installing and configuring hardware and software.
04/07/2022: Salt Lake City, UT
Talking coworkers through the process of fixing technical issues.
04/03/2022: Alexandria, LA
Prioritizing your workload to ensure the most critical issues are resolved first.
02/19/2022: San Francisco, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Software Support Specialist jobs
Understanding the basics of software programming and functions.
03/09/2022: Rock Hill, SC
Experience using help desk software and remote support tools.
03/14/2022: Buffalo, NY
A technical support engineer should be able to work calmly when under pressure.
05/05/2022: Scranton, PA
Time management - system support specialists use time management skills to prioritize support tasks and complete job duties efficiently.
05/07/2022: Florence, AL
A computer support specialist would also be using their listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
02/14/2022: Queens Village, NY
Step 3: View the best colleges and universities for Software Support Specialist.
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