CyberCoders is Hiring a Retail Application Support Specialist - ERP | SQL | Powershell Near Shrewsbury, MA
If you are an Application Support Specialist with 5 years of experience, please read on! Job Title: Application Support Specialist Location: Worcester MA area Onsite position | NOT RemoteSalary: $80-90K Requirements: Bachelors degree with 2 in Application Support and 5 years IT experience overall This would be an amazing opportunity for you if you are looking for an established, growing company with dynamic leadership and plenty of room for professional growth! Additional ways in which a candidate may stand out would be:
PDI Enterprise Application experience
Industry experience - Inventory, Pricing, Retail
What You Will Be Doing
Investigate, diagnose, and resolve faults and errors in the applications
Serve as the SME on various applications to troubleshoot end-user-related issues in line of business applications
Perform all activities tied to the implementation and maintenance of the business application with end-users
Ensure proper documentation for recordkeeping, change control, and configuration maintenance
Provide effective project coordination of defined software implementations and upgrades as well as provide ongoing end-user support
Conduct application testing with a test environment with end-users, as required
Provide on-call coverage support as directed by the supervisor
Maintain and update technical and instruction manuals, and procedures for users
Test fixes and perform post-resolution follow-ups to ensure related problems have been adequately resolved related to business applications
Participate and perform preventative maintenance, including the installation of service packs, patches, and hotfixes of the application
What You Need for this Position
Bachelors degree in Information Technology, Computer Science, Mathematics or related field
2 years of experience in the application support role with focus on accounting, inventory, pricing, and ERP applications
5 years of IT experience desired
Proven ability to create and maintain standard operating procedures and document application support processes
Experience with the PDI Enterprise application suite is a plus
Strong background with PowerShell scripting and general programming background as a plus
Experienced writing and modifying SQL queries and Windows event monitoring of desktop and server operating systems
Capable of managing multiple priorities within a high volume and fast-paced environment and manage shifting priorities daily
Benefits
Competitive Salary
401K with Matching
Health | Dental | Vision Insurance
HSA Account
Tuition Reimbursement
PTO
Email Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: Jenn.Parrella@CyberCoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : JP10-1802969 -- in the email subject line for your application to be considered.***
Jenn Parrella - Lead Recruiter Applicants must be authorized to work in the U.S. CyberCoders is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.