Job Title: Senior Customer/Technical Support Engineer
Location: Can Report either to Marlborough or Bedford, MA offices
Shifts available: 8-5, 9-6 or 11-8
Hybrid: 2 WFH, 3 Office Days
Salary: 110-130K can pay more for someone with more experience
What You Will Be Doing
We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system level expertise to resolve complex customer issues while being an active member of the team.
What You Need for this Position

• Excellent External Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems
• Linux/Unix triage skills
• Networking triage skills (networking, and networked storage technologies)
• Scripting
• BA/BS in Computer Science or Technology preferred (or equivalent work experience)

Nice To Have Skills

• Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)

What's In It for You

• 3 weeks Vacation/PTO
• 6 days sick time
• Medical
• Dental
• Vision
• non matching 401k

BenefitsVacation/PTOMedicalDentalVision401kBonusRelocationTelecommuteEmail Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
ashley.upchurch@cybercoders.com

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : LU1-1811691 -- in the email subject line for your application to be considered.***

Ashley Upchurch - Associate Manager
Applicants must be authorized to work in the U.S.
CyberCoders is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.