Service Engineer Level 1

Responsibilities

• Demonstrated experience diagnosing/debugging faults in complex services or distributed systems
• Working knowledge of enterprise network gear including routers, switches, and load balancers.
• Working knowledge of enterprise routing protocols and IP subnetting
• Experience using common diagnostic tools like Netmon, WinDBG and Wireshark
• Experience with PowerShell, SQL, and Python scripting •Able to diagnose and mitigate faults
• Able to identify and drive recovery levers with feature teams Able to communicate effectively through written and oral English
• Able to interact with external customers and partners on behalf of Microsoft
• Ability to perform work under continuous deadline pressure

Required Qualifications:

• Strong college hire or 1-2 years of experience in service operations.
• Demonstrated experience diagnosing/debugging faults in complex services or distributed systems.
• Working knowledge of enterprise network gear including routers, switches, and load balancers.
• Working knowledge of enterprise routing protocols and IP subnetting. Experience using common diagnostic tools like Netmon, WinDBG and Wireshark.
• Experience with PowerShell, SQL, and Python scripting.
• Able to diagnose and mitigate faults. Able to identify and drive recovery levers with feature teams.
• Able to communicate effectively through written and oral English. Able to interact with external customers and partners on behalf of Microsoft. Demonstrated experience diagnosing/debugging faults in complex services or distributed systems.
• Active TS/SCI Clearance with Polygraph required

Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.