1 Call Center Representative - Remote Job in Amherst, MA
Cyberthink is Hiring a Remote Call Center Representative - Remote
- The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services by following standard scripts, policies, and procedures. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc.
- Candidates with Call Center and/or customer service (retail/restaurant) backgrounds are best. We are seeking candidates who are detail oriented and have experience with managing support in line with policy, privacy and HIPPA guidelines . We are an information only Contact Center, providing inbound support to inquiries related to teacher certification testing. There is little outbound calling and no sales or marketing component.
- Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least one communication channel.
- Identify customer needs and expectations.
- Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)
- Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.
- Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.
- Maintain quality service by following established policies and procedures.
- Ensure proper security procedures are followed on all customer interactions.
- Other duties as assigned.
- Call Center experience a plus, but will train the right person.
- Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation.
- Should have knowledge and experience with Microsoft Office.
- Demonstrate excellent time management, organizational, and problem solving skills.
- Excellent oral and written communication skills. Spanish language skills are a plus but not required.
- Strong attention to detail and good listening skills.
- Experience with LiveChat a plus.
- Experience with a call center management phone system.
- Bachelor’s degree is preferred Or 18 mos. to 3 years of customer service experience.
Job Summary
Contractor
$33k-43k (estimate)
05/30/2024
10/29/2024
cyberthinkinc.com
Wilmington, DE
25 - 50
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The job skills required for Call Center Representative - Remote include Customer Service, Call Center, Problem Solving, Customer Contact, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative - Remote positions, which can be used as a reference in future career path planning. As a Call Center Representative - Remote, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative - Remote. You can explore the career advancement for a Call Center Representative - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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