Position Summary

The Systems Engineer designs, implements, troubleshoots, analyzes and maintains the IT Infrastructure of the internal and external environments; including network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup and restore. Identifies, researches, and resolves technical problems. Maintains documentation of networks and systems. Performs a variety of complicated tasks, and provide support for escalated trouble tickets. The Systems Engineer reports to the Director of Information Technology.

Location: Waterville Maine

Primary Responsibilities/Duties

· Creates and maintains comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).

· Creates project plans, design, and implements solutions.

· Creates, requests, and presents technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure.

· Participates in after-hours upgrades, troubleshooting, and/or on-call availability as needed.

· Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.

· Configures, tests, and maintains LAN equipment and services, including switches, routers, firewalls and VPN.

· Identifies, diagnoses, and resolves network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.

· Provides Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.

· Assists with monthly reports, and recommendations.

· Interfaces with third party vendors.

· Stays current with system information, changes, and updates.

· Assists with the creation and maintenance of IT departmental policies.

· Performs all other duties as assigned to meet the ongoing needs of the organization.

Qualifications (Education/Experience)

• Technical training beyond high school with an Associate’s Degree in Information Technology or Computer Science strongly preferred.

• Must be comfortable multi-tasking in a role that interfaces with various levels of the organization, including Senior Management and site personnel.

• Requires a minimum of 7-9 years of prior IT experience. Prior experience working for a service provider is a plus.