Position Title: QA Learning Management System Coordinator

Department: Quality Assurance

Location: Decatur, Illinois

Duration: Full Time

Position Summary:

• Perform a variety of maintenance and review duties within the learning management system (LMS) to ensure the efficient and effective use of the system.
• Responsible for processing training requests, run training reports, and assist site management with the effective use of the LMS (ComplianceWire).
• The LMS Coordinator will work in a detail-oriented, compliant manner.
• Assist in entering training completions into the LMS, and acting as a system administrator and SME, providing hands-on trainings and support to system users.

Must Haves:

• Bachelor's Degree from a four-year accredited college or university or four years equivalent industry experience
• Minimum three years of expert-level experience as the administrative lead of an electronic learning management system such as Compliance Wire.

Essential Duties & Responsibilities:

• Hands-on experience with implementing the (ComplianceWire) system i.e. system configuration, set-up, testing, procedures establishment, curriculum built, quizzes, and co-ordinate with the suppliers for implementing the project.
• Provides day to day administrative support of Rising’s Learning Management System (ComplianceWire).
• Set up and maintain training items, curriculums, and user groups based on feedback from area management.
• Partner with Human Resources to manually add new users to the LMS as required.
• Create, maintain, and distribute LMS reports.
• Provides management with metrics and updates to assist in managing compliance with all set training objectives and requirements.
• Provide initial and refresher learner training to LMS users.
• Provide advanced training to managers/supervisors on reporting functionality and curriculum maintenance process.
• Monitor online helpdesk queue and take appropriate actions to provide excellent Level 1 customer service support to LMS users via phone and screen-sharing applications.
• Assist with the development and maintenance of LMS system standards, policies, procedures, and operations manuals.
• Collaborate with instructional developers and SME trainers to ensure training content meets LMS and SCORM requirements.
• Tests new and revised content to ensure activity requirements are met and content launches appropriately.
• Assist with the creation of training materials such as PowerPoint presentations, student and instructor guides, preparation for training sessions, and other related activities particularly for aseptic manufacturing and data integrity management.
• Works directly with the LMS provider to troubleshoot issues and implement bi-annual updates as necessary.
• Collaborate with business units and stakeholders in the domain to identify and incorporate all learning, enrollment, and reporting requirements into the LMS using consistent standards.
• Participate in the testing of system upgrades and functionality changes.
• Delivery of new hire and refresher GMP concept training.
• Provide support during internal and external audits related to regulatory, pre-inspection approval, and corporate compliance.
• Identifies trends and opportunities for continuous improvement of the Rising training system.

Lubna Khalil

1(972-430-1346)

lubna@cyboticsystems.com