Job Title: Dental Customer Care Coordinator Location: Remote (Must be a resident of California) Shift: Day Shift Pay Rate: $20/Hour Job Details: Work with members and providers to coordinate necessary dental care. Conduct assessments to identify individual member care needs and preferences to provide high-quality care coordination Collaborate with members, legal representatives, health plans, providers, community-based organizations (CBO), interpreters, and others to aid members in accessing dental care. Leverage a variety of resources or combination of resources to assist members in coordinating care. Remove barriers to care such as assisting with appointments, transportation, and language assistance. Identify members with special needs or other identified target populations that are eligible for case management. Monitor members actively receiving appropriate care/scheduled care and ensure they complete their goals. Maintain and record decisions, actions, and outcomes for members receiving care coordination. Set up tasks, reminders, and follow-ups on missed appointments Job Requirements: 3 years of experience in Dental Care Coordination Insurance/Medicaid/Medicare knowledge is strongly desired. A strong understanding of dental treatment authorization request processes, procedures, and documentation is preferred. Strong knowledge of dental health management processes and procedures including treatment documentation, record keeping, and chart narratives is required. Education and experience: Registered Dental Hygienist (RDH), BA, LMSW/LCSW/LMHC or RN/LVN degree preferred. Must be a resident of California. Employment Type: Contract Bonus/Commission: No