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AppLab Systems
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Mooresville, IN | Contractor
$74k-96k (estimate)
2 Weeks Ago
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BY WMS Support Engineer
Cynet Systems Mooresville, IN
$74k-96k (estimate)
Contractor | IT Outsourcing & Consulting 2 Weeks Ago
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Cynet Systems is Hiring a BY WMS Support Engineer Near Mooresville, IN

Job Description:

Responsibilities:
  • Provide guidance and collaboration with other L1-L2-L3 WMS support team members.
  • Interact with DC Operations to provide technical assistance, resolution guidance, and feedback on the functional use of the WMS application.
  • Collaborate and communicate with other cross functional IT teams for support issues or system upgrades.
  • Provide expertise in the initial triage of issues to determine the best course of action and escalation if required.
  • Perform real time troubleshooting and issue resolution.
  • Perform root cause analysis to evaluate and identify application bugs, process gaps, or areas for continual improvement.
  • Provide clear evidence and issue resolution on support tickets to be able to classify/group incident trends and tracking.
  • Create or add to knowledge articles to build a library of support instructions and best practices for resolutions.
  • Partner with the WMS Build/Development team to understand new or enhanced features and provide hypercare support as required.
Experience:
  • Strong functional expertise in Supply Chain process: Logistics & distribution – experience required. Preferably in the Health Care Sector.
  • Strong technical background in Blue Yonder WMS with an understanding of system processes and data structures.
  • Must be highly proficient in evaluating WMS Trace files for troubleshooting.
  • 2 years previous experience (preferred) in Blue Yonder WMS development for MOCA commands, Integrator, Reports, and Labels.
  • Must have experience with functional configuration, policy management, job maintenance, and interface event management.
  • 2 years in previous production support experience.
  • Must have experience in Linux OS and command line operations and Oracle Databases/SQL.
  • Experience with Incident ticket management, Change Management processes, and Jira tools.
  • Strong communication and document writing skills.
  • Associate or higher degree in Computer Science, Data Science, or Engineering Science.
  • Attention to detail and being highly organized is a must.
  • Experience with WES/WCS automation integration.

Job Summary

JOB TYPE

Contractor

INDUSTRY

IT Outsourcing & Consulting

SALARY

$74k-96k (estimate)

POST DATE

06/14/2024

EXPIRATION DATE

12/09/2024

WEBSITE

cynetsystems.com

HEADQUARTERS

ARCOLA, VA

SIZE

500 - 1,000

FOUNDED

2010

CEO

ASHWANI MAYUR

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

Show more

Cynet Systems
Remote | Full Time
$108k-132k (estimate)
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Cynet Systems
Remote | Full Time
$108k-132k (estimate)
2 Days Ago
Cynet Systems
Remote | Full Time
$108k-132k (estimate)
2 Days Ago