20 Deskside Support Technician Jobs in Scottsdale, AZ
Cynet Systems is Hiring a Deskside Support Technician Near Scottsdale, AZ
- Follow standard Service Desk procedures.
- Provide courteous customer support to users through phone, walk in, and ticket requests.
- Log all interactions, track and route issues and requests and document resolutions.
- Monitor all open tickets to ensure prompt closure and resolution.
- Identify and escalate situations requiring urgent attention.
- Escalate tier 2 and 3 issues to the appropriate team(s).
- Install, configure, maintain, upgrade, and troubleshoot a wide range of hardware and software used in the company.
- Research inquiries using available information resources.
- dvise users on appropriate action.
- Gather metrics on daily/weekly/monthly requests and work.
- Replace systems (laptop, desktop, and mobile).
- Purchase new systems and accessories and log data into asset inventory system or appropriate records while managing local inventory of IT related equipment.
- Image new systems using automated technologies (such as SCCM, etc) and update with needed drivers and patches.
- Deploy and maintain smartphone fleet.
- Maintain loaner devices.
- ssist off site contractors with hardware maintenance.
- Travel between sites to provide support as needed.
- Install, configure and support software.
- Data Center operation support.
- Provide assistance to other towers.
- ssist with acquired company integration.
- Qualifications - External.
- Bachelor Degree; with a technical major, such as engineering or computer science OR 2 years of experience in Help Desk or Desk Side Support positions with a high school diploma.
- Experience with Cleanroom protocols and procedure (preferred).
- Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
- Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Systems Administration/System Engineer Microsoft certification.
- Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies.
- Listening skills, verbal communication skills, customer service skills, problem-solving skills, teamwork skills.
- bility to understand and speak the language of business.
- Self-management skills.
- Very good communication and customer related skills.
- Effectively interacts with both business and technical audiences at multiple levels, including top executive managers Knowledge and Expertise DemonstXXs deep understanding of relevant technology, architecture, processes and practices.
Job Summary
Full Time
$52k-65k (estimate)
08/24/2024
09/09/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Deskside Support Technician positions, which can be used as a reference in future career path planning. As a Deskside Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support Technician. You can explore the career advancement for a Deskside Support Technician below and select your interested title to get hiring information.
