1 End User Support Technician Job in Beaumont, TX
Cynet Systems is Hiring an End User Support Technician Near Beaumont, TX
Responsibilities:
- As an End User Support Technician with Minimum of 5 years technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes.
- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals.
- IMAC support including large scale/bulk office moves/re-stack activities (all moves).
- Support for Operating System, base load software, MS Office suite and other business applications.
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs.
- Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries.
- Support for the Mobility devices (IOS/iPhone/IPads).
- VIP and home-based office (HBO) user support.
- Manage the ticket queue in the remedy system and ensure they are resolved and closed within the defined service level maintenance.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
- Perform managed print service invoicing/meter read/polling report verification.
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis.
- Strong understanding of Client based Operating Systems.
- Strong ticketing system experience.
- Proficient understanding of level 1 Helpdesk services.
- Strong understanding of end user hardware.
- Strong knowledge of client based applications.
- Proficient with common network protocols (TCP/IP) for device connectivity issues.
- Excellent customer engagement and customer service skills.
- Strong desire to help, share, and assist others.
- Excellent analytical skills, Work Ethic and Problem-solving skills.
- Basic Safety knowledge in order to assist users with ergonomic equipment.
- Ability to lift heavy equipment s within the stockroom.
- Customer experience - CSAT focused with Customer is #1 Attitude.
- Professional and courteous and Ability and patience to work in a high dense client environment.
- Flexible for travelling to remote sites/Collocations.
- Technical Certification (Microsoft/Client/Dell) in the similar field will be an added advantage.
Job Summary
Contractor
IT Outsourcing & Consulting
$56k-72k (estimate)
05/25/2024
10/09/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for End User Support Technician include Customer Service, Operating System, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an End User Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by End User Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for End User Support Technician positions, which can be used as a reference in future career path planning. As an End User Support Technician, it can be promoted into senior positions as a PC Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary End User Support Technician. You can explore the career advancement for an End User Support Technician below and select your interested title to get hiring information.
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