14 Fares Call Center Representative Jobs in Boston, MA
SORT BY
M
C
D
B
P
T
M
B
C
C
D
T
B
H
Fares Call Center Representative
$44k-56k (estimate)
Contractor | IT Outsourcing & Consulting
2 Months Ago
Cynet Systems is Hiring a Fares Call Center Representative Near Boston, MA
Job Description:
Pay Range: $23.88hr - $28.88hr
Responsibilities:
Pay Range: $23.88hr - $28.88hr
Responsibilities:
- Handle escalations from the Call Center regarding complex issues or difficult customers involving fare related issues.
- Research and investigate customer issues using the Customer Administration tool (CAT).
- Apply the appropriate solutions in the CAT tool to resolve customer issues.
- Assist customers with registration of Charlie cards.
- Responsible for knowing MBTA policies and Fare Tariff.
- Communicate verbally or in writing the progress of issue resolution.
- Provide customers with timely and accurate responses to issues by tracking issues from receipt to completion using the Customer Administration Tool (CAT) and the MBTA Customer Relations Management System (IRIS/HEAT).
- Work with MBTA departments to research and resolve issues in a timely manner.
- Respond to customers with a resolution via letter, phone, text, chat or email.
- Utilize CRM (IRIS/HEAT) to ensure issues and inquiries are documented properly and routed to the appropriate departments for resolution.
- Identify trends in fares, employee, service, and maintenance issues and report to the appropriate departments.
- Reports to the Manager escalated issues related to fares and passes.
- Ability to read and understand training materials, enforcement policies, rules and regulations, and safety rules/directives.
- Highly organized and detail oriented.
- Be available to work all shifts and/or locations as assigned or directed.
- Ability to complete and pass the required training program by the end of the probation period.
- Performs all other duties and projects that may be assigned.
- A high school diploma or GED with three years’ experience in customer service responding to high call volume of customer inquiries.
- Effective organizational, time management, analytical and multi-tasking skills.
- Strong personal and problem-solving skills, to be informative, patient, tactful, diplomatic, respectful, unbiased, and ethical.
- Ability to use Word, Excel, or Database Applications.
- An associate’s degree from an accredited institution with one year related service.
- Previous experience in a call center environment.
- Candidates with bilingual and/or multi-lingual skills.
- Knowledge of the MBTA system and experience riding the MBTA is a plus.
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$44k-56k (estimate)
POST DATE
07/04/2024
EXPIRATION DATE
12/29/2024
WEBSITE
cynetsystems.com
HEADQUARTERS
ARCOLA, VA
SIZE
500 - 1,000
FOUNDED
2010
CEO
ASHWANI MAYUR
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
