2 Health Safety Net Customer Service Representative Jobs in Racine, WI

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Health Safety Net Customer Service Representative

Cynet Systems

Racine, WI | Full Time

$35k-44k (estimate)

1 Week Ago

Health Safety Net Customer Service Representative

Cynet Systems

Racine, WI | Contractor

$65k-82k (estimate)

2 Weeks Ago

Health Safety Net Customer Service Representative

Cynet Systems Racine, WI

$65k-82k (estimate)

Contractor | IT Outsourcing & Consulting 2 Weeks Ago

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Cynet Systems is Hiring a Health Safety Net Customer Service Representative Near Racine, WI

Job Description:

Provide quality customer service to HSN providers & the public as needed, timely response to provider questions regarding HSN regulations, HSN policy & HSN claim status; assistance to public inquiries on how HSN works, eligibility/where to obtain service.
Provide quality customer service to HSN providers and the public as needed. Excellent communication skills required.
Provide timely response to questions regarding HSN regulations, HSN policy and claim status.
Provide assistance to public inquiries on how HSN works, and where services may be obtained using HSN as required.
Provide timely statistics on number and types of inquiries received by the HSN helpline to Helpdesk Supervisor and Operations Manager.
Review and keep informed of any HSN Regulation changes, and payment rules.
Make recommendations to Helpdesk Supervisor, Operations Manager and HSN Policy group when said changes and payment rules are difficult for providers and the public to interpret.
Keep informed of changes to MassHealth, Connector and other insurance so as to assist inquiries as they relate to HSN.
Perform other administrative duties as assigned.