4 Senior User Support Analyst Jobs in Raleigh, NC

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IT Support Analyst

Infranet Technologies Group

Raleigh, NC | Full Time

$62k-77k (estimate)

6 Days Ago

Senior Business Data Analyst- Customer Services/Support and Product

edgecomputingassociation.com

Raleigh, NC | Full Time

$89k-112k (estimate)

5 Days Ago

Senior User Support Analyst

Cynet Systems

Raleigh, NC | Full Time

$84k-105k (estimate)

3 Days Ago

User Support Analyst II

LanceSoft Inc

Raleigh, NC | Contractor

$80k-100k (estimate)

2 Months Ago

Senior User Support Analyst

$84k-105k (estimate)

Full Time 3 Days Ago

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Cynet Systems is Hiring a Senior User Support Analyst Near Raleigh, NC

Job Description:

The User Support Analyst is a second level resource with specialized knowledge and experience in touch maintenance and setup of desktops, networking, and troubleshooting.
The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in Windows and Office 365.
Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
Identifies improvements to project standards to achieve high-quality services/ products.
ble to identify best practices and standards for the use of the product.
Delivers support and design for industry-specific applications that require integration with statewide systems or applications.
Interacts with executive-level business users or technical experts.

Skills:

Resolve routine and non-routine hardware, standard software, and local applications problems with the aid of technical resources.
dhere to state security standards to protect the PCs and network environment
Image devices in accordance with DEQ and DIT policies.
Provide accurate information to users on IT products and services.
ssist with day-to-day IT operations including administrative procedures, asset management, and inventory controls.
Communicate with other technical resources; Tier II/III, peers, vendor support.
Work on-site with customers.