71 Technical Support Engineer Jobs in Boston, MA
Cynet Systems is Hiring a Technical Support Engineer Near Boston, MA
Pay Range $35hr - $40hr
- This position will be responsible for supporting a broad range of systems and applications providing support both on-campus and remotely with a focus on general desktop support, deployment, and administration, mobile device management and support, printer support, technical training and knowledge management, personal solutions consulting, project implementation, and security administration.
- This position will also be responsible for providing high-level, white-glove support to VIP customers.
- The unifying characteristics of the position are outstanding customer service skills, versatility and breadth in technical skills.
- Strong organizational skills and attention to detail, the ability to take ownership where appropriate, and the ability to assist various teams and projects successfully accomplishing their objectives.
- Ideal candidates thrive on variety in their daily work, on interaction with customers, and on working with a wide range of technologies.
- Analyzes and resolves complex customer and technical problems involving multiple technologies and platforms.
- Recommend equipment and application purchases for the customer base.
- Explore, test, and implement new IT solutions and services as required, with the goal of standardization.
- Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services.
- Assess, QA, document, and train on desktop and applications solutions.
- Collaborate with faculty, researchers, and staff to streamline business processes using information technology solutions.
- Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, virtualization, storage, and e-mail.
- Provide assistance and support for security administration, mail, file servers and assist users with backup and recovery.
- Identify, research, diagnose, and escalate (as needed) production problems such as defects, questionable functions, errors, and inconsistencies in systems function.
- Provide 2nd and 3rd-tier support for installation, implementation, and troubleshooting of complex hardware and software issues to both Desktop support and Service Desk teams.
- Performs other duties as required.
- Typical Core Duties:.
- BA/BS or equivalent experience preferred.
- Must have at least 2-3 years’ experience with Apple and Microsoft operating systems and hardware in a computer support-related setting; experience working in a networked environment.
- Must have related work experience supporting various desktop applications (MS Office, Outlook/Exchange, and various web browsers).
- Broad software application skills desired.
- Demonstrated ability to master new software applications and technologies.
- In addition to the required skills, the ideal candidate will have these highly desirable skills.
- Ability to interact with technical staff and work in a team-oriented customer-focused environment.
- Demonstrated ability to communicate professionally and effectively with a wide range of technical and non-technical users using numerous tools both orally and in writing (e.g., MS Teams, Slack, email, etc).
- Works to meet the goals of HUIT with enthusiasm and a spirit of cooperation.
- Demonstrated ability to provide remote support using tools such as Bomgar and Zoom in a hybrid work environment.
- Experience working with high-level VIPs providing white-glove support.
- Experience with Apple and Dell hardware repairs preferred.
- Willingness to learn and support new technologies.
- Continuous walking, standing, sitting, and manual dexterity.
- Frequent bending, lifting, handling, and reaching.
- Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
Job Summary
Contractor
IT Outsourcing & Consulting
$74k-95k (estimate)
06/26/2024
12/21/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Customer Service, Installation, Consulting, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
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